Quality Assistant - PACE (Full time, Monday - Friday, Day shift)

WASHINGTON REGIONAL MEDICAL CENTER•Springdale, AR

8d•Onsite

About The Position

The Quality Assistant reports to the PACE Center Manager and provides daily administrative and operational support for quality activities within the PACE program. This position is responsible for monitoring ADT reports in EPIC, assisting with the management and tracking of PACE participant institutionalizations, maintaining compliance audit trackers, collecting and analyzing quality data, and supporting the medical clinic scheduler to promote efficient clinic operations and regulatory readiness.

Requirements

High school diploma or GED, required.
Strong organizational, analytical, and communication skills are required.

Nice To Haves

Associate degree in healthcare administration, business, quality, public health, or a related field, preferred.
Equivalent relevant experience may be considered.
CPR, preferred.
Minimum of one year of experience in healthcare administration, quality improvement support, medical office operations, scheduling, data collection, or a related field is preferred.
Experience with EPIC, audit tracking, regulatory compliance support, and working with geriatric or PACE populations is preferred.

Responsibilities

Monitor ADT reports in EPIC daily and communicate relevant participant status changes to appropriate members of the interdisciplinary team
Track and assist with management of PACE participant hospitalizations, institutionalizations, admissions, discharges, and transfers to support continuity of care and required reporting
Maintain and update compliance audit trackers, logs, and supporting documentation to ensure timely follow-up and survey readiness
Collect, organize, validate, and analyze quality data for internal reporting, performance improvement initiatives, and regulatory requirements
Prepare reports, dashboards, spreadsheets, and other quality-related materials as requested by the Quality Improvement Coordinator
Support the medical clinic scheduler by coordinating participant appointments, updating schedules, and communicating changes with clinic staff and the interdisciplinary team
Assist with quality audits, record reviews, and follow-up on action items related to compliance, participant care, and operational processes
Maintain accurate records and documentation in accordance with PACE standards, HIPAA requirements, and organizational policies
Collaborate with clinical, operational, and administrative staff to support quality improvement efforts and resolve data or scheduling discrepancies
Perform other job-related duties as assigned in support of the PACE program’s quality and compliance functions