Care Concierge - Tanner Care Point Sargent (Days)

Tanner Health • Carrollton, GA

7h

About The Position

The Care Concierge serves as the patient's first and last point of contact within the clinic, ensuring a welcoming, professional, and efficient experience. The role supports front-office functions across multiple service lines, including check-in and check-out, while maintaining accuracy in patient information and financial interactions and coordinating follow-up care. The position supports Urgent Care, Primary Care, and Specialty Care, and requires strong multitasking abilities, attention to detail, and a commitment to excellent customer service in a fast-paced healthcare environment. The Care Concierge communicates proactively and assists patients with questions and requests as necessary.

Requirements

• Two years of related experience.
• Working knowledge of standard practices and procedures.
• Experience in a clinic environment and customer service.
• Ability to identify and deal with situations appropriately.
• Ability to maintain composure during stressful situations.
• Ability to set priorities.
• Emotional maturity and stability, energy, eagerness, and a welcoming attitude.
• Proficiency in office software such as Microsoft Office.
• Ability to convey empathy and compassion confidently.
• Warm, friendly, and caring professional demeanor.
• Ability to understand and follow assigned job duties, workplace limitations, performance expectations, organizational procedures, and supervisor direction while maintaining professionalism and accountability.
• ACLS certification within one year is required.
• High school diploma or GED.

Nice To Haves

• Healthcare certification preferred.
• Associate's degree or a minimum of two years of college coursework in a healthcare, medical, or related field.
• Epic experience preferred.

Responsibilities

• Serve as the patient's first and last point of contact within the clinic.
• Support front-office functions, including patient check-in and check-out, across multiple service lines.
• Maintain accuracy in patient information and financial interactions.
• Coordinate follow-up care.
• Communicate proactively and assist patients with questions and requests.
• Support services across Urgent Care, Primary Care, and Specialty Care.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED