Care Coach Bilingual - ASG Care Coach Bilingual - ASG
About The Position
As a Bilingual CareCoach, you will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients. Reporting directly to the CareCoach Team Leader, your primary responsibility will be to provide professional support to clients through both inbound and outbound communication channels. You will employ evidence-based methodologies to assess client needs and deliver tailored assistance. Application of the Stepped Care and One-at-a time approach, along with techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, will form the cornerstone of your approach. In this role, you will assist English and French speaking clients, tailor each interaction to the unique needs, readiness, and preferences of the client, and effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery. Join our team and embark on a rewarding journey, making a significant impact during clients’ most challenging times. This role may involve the use of approved artificial intelligence (AI) tools to support day-to-day tasks, improve efficiency, and enhance decision-making. Examples may include automated workflows, data-supported recommendations, drafting or summarization tools, or candidate/employee interaction tools (as applicable to the role).
Requirements
- Must currently reside in Canada
- Bachelor’s degree (or diploma) in Social Services (e.g., Social Work, Counseling, Psychology), or equivalent experience that includes relevant and recent counseling experience
- A minimum of 1 year of recent experience in counseling or coaching in a mental health or addiction setting
- Demonstrated proficiency in applying skills such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), grounding techniques, and mindfulness practices
- Practical experience with Motivational Interviewing techniques or their equivalent
- Familiarity with mental health and addiction treatments (stages of change, relapse prevention, recovery principles using a stepped care approach)
- Fluent in both French and English
- Must pass a background check
- A dedicated desk and comfortable ergonomic chair
- Access to a quiet, private workspace
- Reliable high speed internet connection with consistent upload and download speeds (minimum 10 download/5 upload)
- Home router that our supplied equipment can connect to directly (Wi-Fi not permitted)
- A cross-cut (micro) shredder
Nice To Haves
- Previous call center experience
- Certifications such as Mental Health First Aid, ASIST, and San’Yas
- Crisis intervention/counseling experience, including proficiency in risk assessment and safety planning
Responsibilities
- Assist English and French speaking clients
- Tailor each interaction to the unique needs, readiness, and preferences of the client
- Effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery
- Provide professional support to clients through both inbound and outbound communication channels
- Employ evidence-based methodologies to assess client needs and deliver tailored assistance
- Apply the Stepped Care and One-at-a time approach
- Utilize techniques such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Vision insurance
- Company-matched RRSP
- Paid time off
- Free roadside assistance membership
- Employee assistance program
- Wellness program
- Paid, virtual, classroom-style training
- Continuous job-specific education
- Phone provided
- Headset provided
- Computer provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
