Care Associate Specialty Clinic

Gunnison Valley Health•Gunnison, CO

6d•Onsite

About The Position

This position coordinates the patient flow and documentation for the clinic. Key responsibilities include: Reception and Check Out, Phone Support, Scheduling, and Payment Collection. This position is a highly visible, public relations position with significant customer contact. The position may follow documented procedures to support posting payments and adjustments to patient accounts, secondary insurance claims for government and commercial payers.

Requirements

High School Diploma or equivalent
Experience or training in a healthcare office setting, customer relations, and telephone etiquette
One year work experience in customer service required
Customer service skills
Interpersonal communication skills
Ability to work cooperatively with other employees, other departments and the public
Ability to handle multiple tasks simultaneously, prioritize work and meet deadlines
Ability to concentrate in a busy environment
Ability to use common computer system and business software

Nice To Haves

Healthcare front office experience preferred

Responsibilities

Reception and Check Out
Phone Support
Scheduling
Payment Collection
Posting payments and adjustments to patient accounts
Processing secondary insurance claims for government and commercial payers
Obtaining current paperwork and information for all incoming new patients and updating all existing patient information
Obtaining required co-pays, payment on account, and payment for any DME, and dispensed medications
Coordinating with biller regarding any payment, billing, or invoicing issues and questions
Answering incoming calls, scheduling patients for future appointments, follow up appointments, and any other questions the patients may have
Rooming patients and pulling up any radiology that will be reviewed during visit
Preparing patient for exam
Ordering office supplies and ensuring proper stocking levels
Providing patient education and training based on each patient's needs and abilities under the direction of Physician and/or Medical Assistant
Forwarding all Work Comp forms, visit notes, and preauthorization requests to appropriate Work Comp organizations
Coordinating with Work Comp companies to obtain authorizations for necessary radiology, and surgery

Benefits

Competitive salary
Generous and affordable medical/dental/vision plan
Dollar for dollar 401(a) match, up to 3%
Up to $250 in your first year toward your unique Lifestyle Spending Account
Matched retirement starting on day 1
Dependent care matching plan
Culture that values continuing education
Robust tuition reimbursement plan
All-access subscription to LinkedIn Learning and Headspace
Paid time off benefits with an accrual rate of 10.77% in your first year of employment
Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
Free nutrition consultations
Discounted fitness membership at Western Colorado University Fieldhouse
Deep discounts on food and drink in the cafeteria
No traffic, and a scenic commute to the office
Medical, dental, vision, health care FSA, dependent care FSA, and Lifestyle Spending Account eligibility
Life and AD&D insurance eligibility
Short-term and long-term disability eligibility