Care Associate Specialty Clinic

Gunnison Valley Health•Gunnison, CO

7d•$18 - $22•Onsite

About The Position

This position coordinates the patient flow and documentation for the clinic. Key responsibilities include: Reception and Check Out, Phone Support, Scheduling, and Payment Collection. This position is a highly visible, public relations position with significant customer contact. The position may follow documented procedures to support posting payments and adjustments to patient accounts, secondary insurance claims for government and commercial payers.

Requirements

High School Diploma or equivalent
Experience or training in a healthcare office setting, customer relations, and telephone etiquette.
One year work experience in customer service required, healthcare front office preferred.
Customer service, interpersonal communication skills, and the ability to work cooperatively with other employees, other departments and the public.
Ability to handle multiple tasks simultaneously, prioritize work and meet deadlines and concentrate in a busy environment is required.
Ability to use common computer system and business software is necessary.

Nice To Haves

healthcare front office preferred

Responsibilities

Maintains a friendly, kind, empathetic, and welcoming attitude toward all patients. “Red Carpet” regardless of the circumstance.
Obtains current paperwork and information for all incoming new patients and updates all existing patient information
Obtains required co-pays, payment on account, and payment for any DME, and dispensed medications
Coordinates with biller regarding any payment, billing, or invoicing issues and questions.
Responsible for answering incoming calls, scheduling patients for future appointments, follow up appointments, and any other questions the patients may have.
Rooms patients and pulls up any radiology that will be reviewed during visit. Also prepares patient for exam, ie. supplies shorts etc.
Willingness to help any patient with maneuvering doors, stairs, chairs etc. when patient is not able to ambulate on their own safely.
Orders office supplies and ensures proper stocking levels
Provides patient education and training based on each patient's needs and abilities under the direction of Physician and/or Medical Assistant
Responsible for forwarding all Work Comp forms, visit notes, and preauthorization requests to appropriate Work Comp organizations. Coordinates with Work Comp companies to obtain authorizations for necessary radiology, and surgery.

Benefits

Competitive salary
Generous and affordable medical/dental/vision plan
Dollar for dollar 401(a) match, up to 3%
Up to $250 in your first year toward your unique Lifestyle Spending Account
Matched retirement starting on day 1
Dependent care matching plan
Continuing education
Robust tuition reimbursement plan
All-access subscription to LinkedIn Learning and Headspace
Paid time off benefits with an accrual rate of 10.77% in your first year of employment
Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
Free nutrition consultations
Discounted fitness membership at Western Colorado University Fieldhouse
Deep discounts on food and drink in the cafeteria
No traffic, and a scenic commute to the office
Health care FSA
Dependent care FSA
Life and AD&D insurance
Short-term and long-term disability