Care Advocate/Medical Asst. - Remote (Houston)- Pop Health - Pearland, Kelsey-Seybold Clinic

UnitedHealth Group•Pearland, TX

5h•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Under the supervision of the RN Manager, the Care Advocate is primarily responsible for acting as a liaison between high-risk patients and the medical care team/provider. The Care Advocate will work with patients for a pre-defined period. During this time, the Care Advocate will complete telephonic assessments and document/communicate findings back the medical care team. The Care Advocate will assist patients with scheduling appointments/preventative screenings, help with finding applicable community resources, and will coordinate with vendors as necessary. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED and Graduate from an accredited Medical Assistant program or school.
3+ years of experience at a health care insurance company or medical clinic
EMR use experience
Good Alpha/Numeric data entry skills with minimal errors
Proficient with computer applications that include, but are not limited to: Microsoft Word and Excel
Proven solid multitasking, problem solving & analytical skills
Proven to be detail oriented with good verbal and written communication skills, interpersonal skills, and ability to work effectively in a fast-paced work environment
Proven excellent organizational skills
Proven ability to communicate and collaborate with colleagues, physicians, nurses, health plan staff, and other healthcare personnel
Proven ability to communicate verbally and in writing with physicians regarding patient needs
Proven ability to communicate with all levels of Management
Proven ability to prioritize and work independently
Must have a quiet, secure place at home and be present and available during business hours
Solid home internet connection to support remote work

Nice To Haves

Medical Assistant Certification
Certified or Registered Medical Assistant
CPR/BLS or any other relevant healthcare certification
Training is in-person at Pearland, which can be up to 90 days depending on progress & performance
2+ years of experience with customer service/outbound calls
Experience working with home health or DME
Medical Background: Health Coach, Community Health Worker, etc
Proficient with EPIC EMR

Responsibilities

Act as a liaison between high-risk patients and the medical care team/provider.
Complete telephonic assessments and document/communicate findings back to the medical care team.
Assist patients with scheduling appointments/preventative screenings.
Help patients find applicable community resources.
Coordinate with vendors as necessary.