Care Advocate - Call Center

Gateway Foundation•Naperville, IL

3d•Hybrid

About The Position

Alpharus Health is a national nonprofit behavioral health provider dedicated to helping people build healthier lives. For nearly 60 years, we have provided substance use and mental health treatment that helps individuals, families, and communities find healing, hope, and lasting wellbeing. Our mission is simple: We help people build healthier lives. By combining clinical expertise with a person-centered approach, we help people build the skills, resilience, and support systems needed to create meaningful, lasting change. Consider joining our team, where your impact can be truly meaningful. Our organization focuses on delivering high quality clinical services as a recognized leader in evidence-based treatment proven to get results. By joining our team, you'll be working for an organization that values you and aims to be an employer of choice. You can expect to be part of a vibrant culture that emphasizes teamwork and professional growth. When you join us, you have the opportunity to find both personal and professional fulfillment by aligning your career with your values.

Requirements

Phone Customer Service experience is a MUST for this vital and rewarding opportunity!
High school diploma or general education equivalency
Must live in the state of Illinois and has the ability to work onsite 4/5 days of the week
Written and verbal communication skills
Compassion and empathy to appropriately respond to customer’s needs
Ability to toggle between multiple computer systems and screens while speaking with customers
Ability to respond to emails, chats, text and instant messages
High attention to detail
Able to work in a fast-paced work environment

Nice To Haves

Healthcare or Behavioral Health experience a plus
Bilingual Spanish is an asset

Responsibilities

This life saving position is the initial point of contact for our customers and referral sources, for those looking for help.
The Care Advocate is responsible for engaging with callers and responding to messages about Alpharus's treatment services, admission eligibility and the advantages of recovery.
Assist callers seeking help for substance use and mental health issues
Gather and exchange information based on the caller’s needs.
Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques
Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals.
Document customer information in our CRM
Follow-up with customers to confirm appointments, provide additional information and address questions
Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care.

Benefits

Medical, dental, and vision insurance for employees and dependents
Employee wellness program promoting health and fitness and offering cash-saving premiums
Employee assistance programs focused on mental health
403(b) Retirement Plan with 3% employer match
Short-term and Long-term Disability and Life and AD&D Insurance paid for by Alpharus
Flexible Spending Accounts for medical and dependent care
Public Service Loan Forgiveness (PSLF)
18 paid time off days per year – accrual rates increase with years of service
9 paid company holidays
Work-life-balance
Training & Development Programs
Tuition Reimbursement - up to $5,250 per calendar year
eLearning access to online courses that provide CEUs and job-related training
Clinical Supervision: Formal and informal guidance