Patient Account Advocate- Call Center

Nevada Regional Medical Center•Nevada, MO

4d•Onsite

About The Position

This role involves handling patient billing inquiries and resolving financial discrepancies. The Patient Account Advocate will prepare and submit itemized statements, answer patient questions, take payments, and follow up on missed payments. They will also work with the billing department to resolve accounts, initiate refunds, and communicate findings to patients. Maintaining patient confidentiality is a key aspect of this position.

Requirements

High school graduate or equivalent.
Ability to communicate clearly and effectively with all levels.
Ability to work well with coworkers.
Ability to perform simple mathematical equations.
Ability to prioritize and complete multiple tasks simultaneously.
Effective oral and written communication skills.

Nice To Haves

2+ years of experience
Previous experience in customer service
Knowledge of medical terminology and familiarity with medical diagnostic procedures

Responsibilities

Prepare and submit itemized statements to various requesters either electronically or by paper.
Handle patient inquiries and answer questions from patients.
Identify and resolve patient billing problems.
Take payments by phone, follow-up on missed payments and resolve financial discrepancies.
Work with billing to resolve accounts.
Identify and initiate refunds to patients.
Call and speak to patients with review findings of their queries.
Balance patient accounts.
Maintain patient confidentiality.
Other duties as assigned.