Care Advice Line RN I

Privia Health•Remote, USA

10d•$25 - $30•Remote

About The Position

Privia Health is seeking a remote Care Advice Line RN I (CAL RN1) to join their Population Health team. This role involves providing telephone-based care management services through a 24/7 Nurse Advice Line, including telephone triage. The CAL RN1 will work with senior nurses to assess caller symptoms, determine the urgency and type of care needed, refer or schedule appointments, and offer health information and advice. The primary goals are to reduce unnecessary clinic and emergency department visits, provide self-care guidance, and coordinate care across the healthcare system. The CAL RN1 operates as part of a team, extending the primary care provider's reach.

Requirements

1+ years of RN experience in adult primary care and/or pediatric care in office, clinic, military, home, urgent care or hospital setting.
Associate's degree in Nursing (BSN preferred or willingness to obtain within 24 months).
Nursing program transcripts showing a passing grade in Microbiology with Lab.
Compact Resident RN in good standing, with the ability to apply to non-compact states as needed (expenses reimbursed).
Availability to work 10-30 hours per week, including at least 10 hours on weekends (3 out of 4) and every 3rd holiday.
Exceptional customer service skills.
Strong computer and tech skills.
Excellent communication and listening skills.
Clear, confident communication and listening skills.
Self-motivated and self-disciplined.
Willingness to do what it takes to get the job done and make patients, parents and providers the number one priority.
Able to thrive in a quiet, secure home office environment.
Detail-oriented and organized.
Minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed for remote work.

Nice To Haves

BSN or willingness to obtain within 24 months.

Responsibilities

Handle inbound calls from patients and caregivers, providing compassionate and informed triage.
Conduct outbound communications for follow-up and care coordination with multiple healthcare providers and settings.
Consult and coordinate with internal and external team members to assess, plan, implement, and evaluate patient care plans, make appropriate referrals, and provide follow-up as necessary.
Assist with finding appropriate providers, community resources, and care solutions and coordinate priority virtual appointments.
Record member data in Privia’s web-based medical record system and associated EMRs, and/or health portals.
Maintain accurate patient records in Privia's systems and associated EMRs.
Research information online and in Privia’s internal knowledge databases to make the most appropriate triage and care advice decisions.
Provide health information, coaching, and critical thinking skills to assist members with medical and wellness-related issues.
Accept feedback and quality improvement initiatives constructively and enthusiastically.
Perform other care management activities and duties as assigned and needed (e.g., close “gaps in care,” complex care plans, etc.).
Comply with HIPAA rules and regulations at all times.
Perform other duties as assigned.