Cardiology Patient Care Representative
About The Position
WELL Health Diagnostic Centres is looking for a qualified Cardiology Patient Care Representative to join their growing team of healthcare professionals. This role involves interacting with patients, hospitals, and physician offices, obtaining necessary patient information, scheduling appointments, and addressing patient inquiries. The position requires adherence to changing policies and procedures, preparation of reports, and other duties as assigned by the manager. The company is the largest operator of independent diagnostic health facilities in Ontario, with over 40 accredited locations offering various diagnostic services.
Requirements
- Bachelor’s degree in a health-related field, or a college diploma in Medical Office Administration
- Must be computer literate and proficient in MS Office.
- Ability to work varying shifts and travel to various locations as required, and ability to work independently as well as part of a team.
- Ability to work collaboratively and professionally in a team-based environment, with a positive attitude.
- Sensitivity towards the handling of personal health information.
- Strong organizational and interpersonal skills, good command of the English language and excellent written and verbal communication skills.
- Self-evaluate performance, establish personal objectives and participate in yearly staff performance review
Nice To Haves
- Previous experience in a medical clinic is an asset, but not required.
Responsibilities
- Interact with patients, hospitals, and physician offices by telephone and email professionally, further to the direction received by the manager.
- Obtain required patient identification, documentation and history following guidelines.
- Review and address incoming fax requests from referring physicians.
- Strategically schedule and reschedule with the goal of optimizing efficiency and reducing patient wait time.
- Effectively adhere and adapt to changing policies and procedures, and ensure the messaging is reinforced with the team.
- Address and respond to patient inquiries in a timely manner, if requested to do so by the manager.
- Prepare or organize reports or statistics, as required.
- Perform other relevant duties as needed by the manager.
Benefits
- Employee assistance program (EAP)
- Opportunity to travel to other WELL Health Diagnostic Centres locations and earn travel premium & mileage
- Partnered with many schools & colleges to encourage continuing education programs
- Sign on bonus for specific locations
- Relocation benefits to assist candidates with relocation expenses
- Group medical benefits
- External wellness platforms
- Competitive pay
- Extended health and dental benefits
- Paid time off
- Exclusive perks through Perkopolis with 5,000+ discounts
- Mentorship opportunities
- Continuing education support
- Training and development support
- Internal mobility
- Clear pathways for career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
