Cardiology Medical Assistant

ChenMed•Philadelphia, PA

9d•$20 - $29•Onsite

About The Position

The Care Promoter, Specialist Cardiology is an unlicensed medical professional trained to perform routine administrative and clinical tasks in support of a Specialist PCP and to provide a positive patient experience. Under direct physician specialist supervision and in accordance with state medical practice acts, the Care Promoter performs clinical duties as an integral member of a physician-led care team focused on comprehensive primary care for a defined patient population. The position requires travel among all five office locations and is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m. Local and/or regional travel to cover other centers may be required up to 95% of the time as needed. The role combines patient care and administrative coordination. Duties include taking vital signs and medical histories; preparing patients for examinations and assisting physicians; performing routine procedures and specimen collection; supporting medication administration under physician supervision; coaching patients on healthy lifestyle choices; coordinating specialist records, orders, appointments, and follow-up; and maintaining accurate documentation, supplies, and equipment. The position also supports patient communications, check-out, service recovery, and timely patient flow. ChenMed is a family-owned and physician-led organization focused on improving healthcare for seniors. The posting describes compensation, comprehensive benefits, career development and advancement opportunities, and work-life balance. The role may also be eligible for bonuses or commissions.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least one year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy for patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other care-team and center staff.
Ability to manage complex patient requests from providers and make some independent workload decisions.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer operation skills and proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain organized systems that support accurate reporting and timely patient flow.
Ability to remain calm in busy or stressful situations.
Ability and willingness to travel locally and/or regionally up to 95% of the time to cover other centers as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with EMR systems.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Collaborate with the care team to obtain specialist-related medical records and consult notes.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain procedures and instructions to patients.
Escort patients to exam rooms and support their comfort and well-being.
Observe patients and report changes in their condition to the Specialist, PCP, Clinician, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; and perform basic waived lab tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and provide other first aid under physician supervision; use CPR skills when necessary.
Call prescriptions into pharmacies upon physician approval and authorization; use the ChenMed Rx system when authorized to support physician medication dispensing.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
Greet patients and schedule appointments at check-out in partnership with the care facilitator team.
Manage Specialist schedules, including ensuring patients have follow-up appointments with their PCP and Specialist.
Work with Care Facilitators to confirm next-day appointments and appropriately reschedule missed appointments.
Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
Present customer service surveys at check-out and escalate concerns when immediate service recovery is needed.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay information for physicians.
Perform other duties as assigned or modified at the manager’s discretion.