Cardiology Medical Assistant

ChenMed•Olney, MD

10d•Onsite

About The Position

The Care Promoter, Specialist Cardiology is an unlicensed medical professional with specialized training who performs routine administrative and clinical tasks supporting the Specialist PCP and delivering a positive patient experience. Under direct physician specialist supervision and in accordance with state medical practice acts, the role performs clinical duties as part of a physician-led care team serving a specific patient population. The position requires travel to all five office locations and locally or regionally up to 95% of the time as needed to cover other centers. The stated schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m.; evening, weekend, and holiday work may be needed. The role also provides health coaching and follow-up to support patients’ healthy lifestyle choices.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least one year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Strong knowledge of Medical Assistant protocols, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, front desk staff, and other team members.
Ability to manage complex patient requests from providers and make some independent workload decisions.
Problem-solving mindset focused on patient needs and team goals.
Basic phone and computer skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain accurate reports and data.
Ability to maintain organized systems that support timely patient flow and to remain calm in busy or stressful situations.
Ability and willingness to travel locally and/or regionally up to 95% of the time to cover other centers as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Work with the care team to obtain specialist-related medical records and consultation notes.
Prepare patients for examinations, perform routine screening tests, assist physicians during exams, and explain treatment procedures and physician instructions.
Escort patients to exam rooms and support their comfort and well-being.
Observe patients and report changes in their condition to the Specialist, PCP, Clinician, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Under physician supervision, prepare and administer medications, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary.
Call prescriptions in to pharmacies when approved and authorized by a physician; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical professional conduct and documentation standards.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Catalog and communicate patient needs to the Specialist, PCP, Clinician, and other clinical personnel.
Maintain supplies and equipment, stock and sterilize instruments, and follow OSHA safety standards.
Partner with the care facilitator team to greet patients and schedule appointments at checkout.
Manage Specialist schedules, including ensuring patients have PCP and Specialist follow-up appointments.
Work with Care Facilitators to confirm next-day appointments and reschedule missed appointments appropriately.
Work with Care Coordinators to ensure Specialist orders are completed and patients are scheduled accordingly.
Present patients with customer service surveys at checkout and escalate issues when immediate service recovery is needed.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay pertinent information for the physician.
Perform other duties as assigned or modified at the manager’s discretion.