Cardiac Rhythm Management Principal Clinical Specialist
About The Position
The Cardiac Rhythm Management (CRM) Principal Clinical Specialist provides technical, educational, operational, and sales support to help the district meet CRM sales and customer service objectives. The role supports CRM therapies, including pacing, defibrillation, and remote monitoring, and works with clinicians and patients to support meaningful patient outcomes. The position supports the Wilkes Barre territory; the employee must reside within the assigned area and travel regularly to customer accounts. Travel is extensive and includes frequent independent driving, approximately 80% of the time. Clinical Specialists must be available for urgent customer needs and weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record meeting company standards are required. The role involves supporting CRM devices and therapies, coordinating operational resources and patient documentation, educating customers and colleagues, supporting sales objectives, and maintaining technical expertise. It also entails physical activity and clinical-environment exposures, including frequent lifting, extended periods of sitting, standing, and walking, wearing lead, and exposure to eye protection, infectious disease, and radiation. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma and at least 11 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing; or an associate's degree and at least 9 years of such experience; or a bachelor's degree and at least 7 years of such experience.
- Current or prior IBHRE (NASPE) Certification.
- Reside within the assigned Wilkes Barre territory and travel regularly to customer accounts.
- Be available to support urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.
- Valid driver's license, active auto insurance, and a driving record that meets company standards.
- For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- Meet the physical demands described for the role, with reasonable accommodations available for qualified individuals with disabilities.
Nice To Haves
- Bachelor's degree in nursing, life sciences, or biomedical engineering.
- 7+ years in a Cath Lab, EP Lab, hospital, or clinic with cardiology knowledge.
- Demonstrated knowledge of cardiac anatomy, electrophysiology, cardiac rhythm recognition, and EKG interpretation, with experience supporting cardiac device therapies.
- Hands-on experience with cardiac device interrogation and basic programming, and active participation in EP Lab, Cath Lab, or Operating Room procedures involving cardiac device implants, mapping, and ablation therapies.
- Expertise with Microsoft tools and other applications, such as Salesforce.com.
- Ability to meet vendor credentialing requirements.
Responsibilities
- Provide technical support for CRM devices and therapies by performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
- Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
- Support onboarding and development of new Clinical Specialists and Sales Representatives.
- Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
- Stay current on new CRM products, therapies, solutions, and patient management offerings.
- Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving (approximately 80% of the time).
- Perform physical job requirements, including frequent two-handed lifting of up to 40 lbs., sitting, standing, and walking for 8+ hours per day, and regularly bending, stooping, squatting, and maintaining balance.
- Work effectively in clinical environments with exposure to eye protection, infectious disease, and radiation; wear 7–9 lbs. of lead for extended periods; use computers and mobile devices; and maintain the vision capabilities needed for patient care and field responsibilities.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Global well-being program (Simple Steps)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Sales Incentive Plan (SIP) with opportunity to earn incentive compensation for achieving or exceeding goals
- Competitive salary and flexible benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
High school or GED
