Cardiac Procedure/Testing Scheduler

Mercyhealth Wisconsin and Illinois•Janesville, WI

2d•$18 - $27•Onsite

About The Position

The Cardiac Procedure/Testing Scheduler is responsible for scheduling appointments and entering them into a computerized scheduler, checking exam orders in Epic, and coordinating patient exams with physicians, nurses, and technologists to ensure timely completion. This role involves managing cancellations, reschedules, and modifications to exam orders for various departments including CT, MRI, ultrasound, nuclear medicine, mammography, echo, stress lab, sleep lab, respiratory, speech therapy, diagnostic and interventional radiology, and Mercy North. The scheduler also monitors urgent exam waitlists, assists non-Mercy physicians with scheduling exams within the Mercy Health System, and coordinates multiple exam orders to minimize patient visits. Additionally, the role includes coordinating sedation cases, biopsies, greeting and registering patients, requesting images from other facilities, answering telephones, and notifying relevant departments of add-on exams. The position requires close attention to detail, the ability to manage high call volumes with few errors, maintain composure under pressure, and simultaneously manage up to three software applications. A read-back method is used when taking orders and setting up appointments.

Requirements

High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Previous scheduling experience preferred.
Medical terminology strongly preferred.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Database software and Order processing systems.

Nice To Haves

Previous scheduling experience
Medical terminology

Responsibilities

Schedules appointments and enters appointment date and time into computerized scheduler.
Checks exam orders in Epic.
Works closely with physicians, nurses, and technologists to coordinate patient exams to expedite patient exams in a timely manner.
Performs cancels, reschedules and makes modifications to exam orders.
Schedules exams easily and quickly with few errors for various departments.
Monitors urgent exam wait list and first available list.
Works with Non-Mercy Physicians to have exams performed within Mercy Health System, collects correct information for the physician so that results are sent in a timely manner.
Enters the order into EPIC.
Coordinates patient's multiple exam orders and exams with other appointments so that patients can complete all exams and appointments on as few visits as possible.
Verifies Chiropractic orders insuring that they have a Mercy contract.
Coordinates sedation cases with modality and OR.
Coordinates biopsies with Radiologist schedule and Interventional Radiology for nursing staff availability and modality.
Greets and directs patients, salespeople, and visitors.
Checks in and registers patients arriving in the Breast Center, releases order.
Collects information to request images from other facilities.
Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
Notifies hospital registration, radiology reception, pre-cert and modality of all add on exams to insure that the exam will be preauthorized and performed expediently.
Pays very close attention to detail and is task oriented.
Manages high call volumes with few errors and maintains composure under pressure.
Manages up to 3 software applications simultaneously.
Uses read back method when taking orders and setting up appointments.