Card Specialist

AmFirst • Birmingham, AL

4d

About The Position

The Card Specialist role is responsible for assisting members with their card accounts, including dispute resolution, issuing, blocking, or renewal of credit cards, ATM cards, and Debit cards. This role involves providing information and direction regarding account status, requests, payments, and member rights and obligations. The specialist will also prepare and investigate fraud and dispute files, process card applications and upgrades, and monitor dispute cases for emerging fraud trends. Additionally, the role requires preparing and balancing related reports and accounts, and performing other assigned job-related duties.

Requirements

• Three years to five years of similar or related experience.
• A high school education or GED.
• Good listening and telephone skills.
• Able to operate a 10-key calculator, and computer keyboard.
• Able to make decisions with minimum information.
• Demonstrates good attention to detail.

Responsibilities

• Provides members and employees with information and direction regarding account status, requests, payments, and rights and obligations associated with the account.
• Prepares and investigates fraud and dispute files by obtaining all necessary documentation for filing bond claims or in preparation for charge-off, files and monitors chargebacks, and issues provisional credits.
• Processes approved credit/debit/ATM card applications, upgrades, and balance transfers; orders cards and PINS and sets up member files in computer system; verifies accuracy of cards issued and sends cards to member.
• Monitors incoming dispute cases for emerging fraud trends and makes recommendations to the Card Fraud Analyst for rule creation or adjustments.
• Prepares and balances related reports and accounts.
• Performs other job-related duties required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED