Card Services Specialist
Stock Yards Bank & Trust•Louisville, KY
•Onsite
About The Position
Provide clerical processing and customer service support for cards. This role involves supporting the bank's mission, vision, and philosophy, complying with policies and procedures, and ensuring compliance with regulatory agencies. The specialist will handle incoming calls, emails, set up new accounts, perform maintenance, produce and mail cards, and manage card stock. They will also process credit card payments, balance and reconcile General Ledger accounts, audit fraud disputes, track losses, and research card functionality for clients.
Requirements
- High School diploma or GED
- 1 year of banking experience preferred
- Ability to communicate complicated ideas simply - in writing or verbally
- Proficient problem-solving skills
- Maintains appropriate risk exposure for Bank
- Working knowledge of Excel, Outlook, and Word
- Self-motivated, dependable, detail-oriented, and eagerness to learn
- Operational knowledge of cards and software associated with production and maintenance of them
Responsibilities
- Answer incoming phone calls from internal and external clients
- Monitor email inboxes, respond to requests via Outlook and phone
- Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
- Maintain and monitor card stock
- Process credit card payments
- Balance and reconcile General Ledger accounts
- Audit fraud disputes and track Bank losses
- Research and analyze card functionality for clients – address concerns and articulate issues/solutions
- Maintain procedural updates related to Cards (as needed)
- Special projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
