Card Services Specialist

Stock Yards Bank & Trust • Louisville, KY

5d • Onsite

About The Position

Provide clerical processing and customer service support for cards. This role involves supporting the mission, vision, and philosophy of the Bank, and complying with all organizational policies and procedures, including those related to regulatory agencies. The specialist will handle incoming calls, manage email inquiries, set up new accounts, perform maintenance, and issue new cards. Responsibilities also include processing credit card payments, balancing and reconciling General Ledger accounts, auditing fraud disputes, tracking bank losses, and researching card functionality for clients.

Requirements

• High School diploma or GED
• Ability to communicate complicated ideas simply - in writing or verbally
• Proficient problem-solving skills
• Maintains appropriate risk exposure for Bank
• Working knowledge of Excel, Outlook, and Word
• Self-motivated, dependable, detail-oriented, and eagerness to learn
• Operational knowledge of cards and software associated with production and maintenance of them
• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Nice To Haves

• 1 year of banking experience preferred

Responsibilities

• Answer incoming phone calls from internal and external clients
• Monitor email inboxes, respond to requests via Outlook and phone
• Setup new accounts, perform maintenance, produce and mail plastics - utilizing software and equipment for instant issuance of cards
• Maintain and monitor card stock
• Process credit card payments
• Balance and reconcile General Ledger accounts
• Audit fraud disputes and track Bank losses
• Research and analyze card functionality for clients – address concerns and articulate issues/solutions
• Maintain procedural updates related to Cards (as needed)
• Special projects as required

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED