Card Services Specialist

Affinity Federal Credit Union•Bernards Township, NJ

7d•$50,000 - $52,000•Hybrid

About The Position

The Card Services Specialist is responsible for performing daily functions necessary to promote strong, exceptional member service levels regarding all ATM, debit and credit card matters. The Card Services Specialist corresponds between member cardholders, businesses, or other individuals to ensure proper procedures and actions are completed in regards to resolving disputed items. This is a great opportunity for an entry-level candidate looking to gain additional banking experience. The expected salary for a new hire in this position is $50k-$52k per year. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc. This position is HYBRID, with some on-site work required at Affinity Headquarters in Basking Ridge, NJ.

Requirements

High school diploma or equivalent required with 2-4 years of related work experience.
Excellent interpersonal, communication and organizational skills.
Excellent analytical skills with the ability to identify and solve problems.
Proficient in the use of various software packages.
Knowledge of DNA/CCM Core System, Outlook, Excel, Word.

Nice To Haves

Experience helpful but willing to train.

Responsibilities

Handles credit and debit card dispute claims from members and takes appropriate action to resolve appropriately while following Visa and regulatory guidelines.
Works with member and vendor or other individuals where applicable to resolve claims and avoid chargeback.
Works with member to obtain all necessary claim information and submits for chargeback to Visa.
Acts as an advocate for members to ensure positive resolutions.
Manages reconcilement of chargeback process on DNA/CCM Core System: chargeback, representment, pre-arbitration through to closure.
Assists Branch and Hub personnel relative to Plastic Card account inquiries.
Provide general account information assistance.
Researches and responds appropriately to inquiries.
Assists with Rewards program inquiries and maintenance.
Performs Plastic Card account maintenance.
Orders new plastics.
Expedited card requests via instant issue or central issue pull request.
Closes accounts at member request.
Blocks and reorders all plastic cards, as needed.
Manages the cards reported lost/stolen process thru Visa VRU.
Blocks all cards returned to processor for invalid mailing address.
Reviews and corrects daily AP Reject Report.
Processes cycle and limit change requests.
Handles In-House Card Embossing production.
Performs card production in accordance with security standards.
Participates in monthly balance audits.
Processes member travel notifications.
Knows, follows and understands the standardized procedures and policies of the Card Services area.
Provides back up as needed.
All other duties as assigned.