Card Services Specialist I

Origin Bank•Ruston, LA

6d•Hybrid

About The Position

Responsible for day-to-day activities of Bank Card Services; answers phone calls from customers and co-workers to provide information and assistance accordingly; provides support to the Bank Card/ATM Analyst and Supervisor by performing the following duties. Fields high volume of internal/external customer calls in regards to Card Services. Responds to card related inquiries received via email to Card Services, Credit and ATM inboxes. May assist customers with Service View, CMSE and Consumer Card product applications as they relate to all Card products and services. Monitors all Bank Card Systems and ATMS to ensure systems are operating throughout the day; notifies applicable service provider when systems are down. Processes Debit Card, Credit Card and ATM/Debit Card file maintenance requests. May receive new Business Credit Card Applications and scan into Docutreev for processing. May log returned mail, cards for disposition and destruction according to department standards. May add EZ Card relationships and perform password resets for Credit applications within EZ Business when needed/approved. May submit tickets to FIS on Debit related issues that are identified when working with customers. May work on Credit Card user related reports and EZ Business requests on a daily basis; deletes inactive accounts. Perform quality control of imaged documents daily to ensure accuracy of work being scanned. Create coversheets and prepare imaging for all card related maintenance daily. Contacts Diebold/NCR and works with service technicians to resolve ATM issues/outages. Close and reissue ATM/Debit Cards upon request or as needed. Performs quarterly off-site ATM ADA compliance checks. Logs; funds and orders Gift Cards for Banking Centers as needed. Receive and post payments for Credit Card Customers as needed. Complete quality review of maintenance request forms from Customer Support as needed. Provide Settlement Assistance to Cash Services on ATM’s as needed Processes returned Debit Cards/Correspondence received from the US Postal Service.

Requirements

High school diploma or general education degree (GED)
One to two years banking or related experience.
Responsible for compliance under the requirements of the BSA, AML, OFAC and CIP related policies as well as adherence to the bank's procedures to fulfill the requirements of the regulations.
Must report any unusual or suspicious activity involving customers or fellow employees to the BSA Department.

Nice To Haves

May assist customers with Service View, CMSE and Consumer Card product applications as they relate to all Card products and services.
May receive new Business Credit Card Applications and scan into Docutreev for processing.
May log returned mail, cards for disposition and destruction according to department standards.
May add EZ Card relationships and perform password resets for Credit applications within EZ Business when needed/approved.
May submit tickets to FIS on Debit related issues that are identified when working with customers.
May work on Credit Card user related reports and EZ Business requests on a daily basis; deletes inactive accounts.

Responsibilities

Fields high volume of internal/external customer calls in regards to Card Services.
Responds to card related inquiries received via email to Card Services, Credit and ATM inboxes.
Monitors all Bank Card Systems and ATMS to ensure systems are operating throughout the day; notifies applicable service provider when systems are down.
Processes Debit Card, Credit Card and ATM/Debit Card file maintenance requests.
Contacts Diebold/NCR and works with service technicians to resolve ATM issues/outages.
Close and reissue ATM/Debit Cards upon request or as needed.
Performs quarterly off-site ATM ADA compliance checks.
Logs, funds and orders Gift Cards for Banking Centers as needed.
Receive and post payments for Credit Card Customers as needed.
Complete quality review of maintenance request forms from Customer Support as needed.
Provide Settlement Assistance to Cash Services on ATM’s as needed.
Processes returned Debit Cards/Correspondence received from the US Postal Service.
Perform quality control of imaged documents daily to ensure accuracy of work being scanned.
Create coversheets and prepare imaging for all card related maintenance daily.