Card Specialist I

SCCU Career•Melbourne, FL

5d•Hybrid

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Card Specialist I at our Baytree Headquarters, you support the growth, maintenance, and overall management of Space Coast Credit Union's debit and credit card portfolios by delivering exceptional member service. Key responsibilities include resolving member inquiries, managing card statuses and orders, detecting and preventing fraud, performing file maintenance, processing member requests through workflow systems, handling account adjustments and reconciliations, and performing other critical tasks essential to the success of our card programs.

Requirements

1 to 12 months of prior experience in credit and debit card services or a similar field preferred.
High school diploma or equivalent required.

Responsibilities

Provides phone support in our General Servicing queue to front-line team members and other departments across the organization that require department-specific assistance, and assist members directly when appropriate.
Processes all general servicing debit and credit card requests submitted via various department workflows.
Verifies, reviews, and takes appropriate action(s) on automated member debit and credit fraud alerts.
Assists with debit and credit card orders; such as new cards, replacement cards, tracking information, and any other aspects pertaining to card orders.
Assists with concerns regarding various debit and credit card statuses; such as activations, blocks, and restrictions.
Establish a general understanding of debit and credit card regulations; including but not limited to Reg E, Reg Z, Visa Regulations, Network Regulations, and any other applicable regulations that directly or indirectly impact our daily operations and responsibilities.