Part-Time Card Services Specialist

Y-12 Credit Union • Knoxville, TN

10d

About The Position

Every card issue has a person behind it. Not every member contacts us on a good day. Sometimes they're dealing with fraud. Sometimes they're questioning a transaction. Sometimes they simply need answers. As our Card Services Specialist, you'll help members navigate those moments while protecting their accounts, solving complex problems, and providing the kind of service that builds trust. Some people process transactions. Others help protect members.

Requirements

• Communicate clearly, make thoughtful decisions, and take ownership of resolving issues.
• Enjoy figuring out what happened, why it happened, and what needs to happen next.
• Have a member-first mindset.

Nice To Haves

• Curiosity
• Problem-solving skills

Responsibilities

• Help protect members by investigating fraud activity and processing disputes and chargebacks.
• Analyze complex card transactions and determine appropriate resolutions.
• Support members with card-related questions, digital wallet solutions, card controls, and tokenization services.
• Partner with frontline teams and internal departments to resolve issues and provide guidance on card processing.
• Maintain accurate account records while navigating changing regulations, card-network requirements, and operational procedures.
• Help ensure members receive clear communication, timely updates, and exceptional service throughout the resolution process.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed