Specialist Card Services

Mountain America Credit Union•Sandy, UT

1d•Onsite

About The Position

This role is responsible for maintaining the daily functions of the Payments/Card Services Department, providing quality service, and achieving departmental and Credit Union goals. The Specialist will assist internal customers with projects, provide service to members and customers, and answer inquiries related to the Payments/Card Services Department. Key responsibilities include managing card records, processing ATM adjustments, ordering currency for ATMs, responding to ATM faults, servicing corporate ATMs, and working with branches and vendors during ATM interventions. The role also involves issuing cards and PINs, managing the Visa Gift Card Program, resolving Visa Rewards issues, opening Visa corporate credit accounts for employees, and sending supplies to branches. The position requires adherence to the credit union's philosophy and mission.

Requirements

One to three years of similar or related experience.
High school diploma or equivalent.
Intermediate skills used in Microsoft Office (Outlook, Word, PowerPoint).
Ability to compile financial information, develop charts and graphs from data gathered in Excel.
Must have the ability to read, understand and carry out instructions in written and oral form.
Ability to organize, prioritize and effectively communicate.

Nice To Haves

Preferred intermediate to Advanced Adobe Writer.

Responsibilities

Helps internal customers to Assess, Advise and Assist with projects making sure they will work within the credit union
Provides quality service to members of the credit union as well as external and internal customers.
Answers questions completing general and in depth inquiries pertaining to the Payments/Card Services Department.
Opens and Disperses interoffice mail to appropriate areas.
Fulfills any inquires via email, IM’s or any type of communication in a timely manner.
Maintains card records on Keystone or card processor manually if needed.
Researches and processes MACU ATM adjustments through proper channels. Sends detailed notification to cardholder.
Specializes in 2 or more specific tasks.
Orders currency for ATM’s.
Responds to ATM faults by placing necessary service calls and follows through with completion of service.
Receives after-hour ATM faults through monitoring system and takes necessary measures to see the fault is resolved and machines are back up in service.
Services corporate ATMs on a regular basis.
Works closely with Branches and third party vendors during ATM interventions.
Assists with educating branches about ATM/Card services.
Issues cards and Pins; Performs balancing and general functions of instant card program.
Issue and file maintenance for Visa Gift Card Program.
Ensures quality service and customer resolution regarding Visa Rewards.
Opens and Issues approved Visa corporate credit accounts for MACU employees.
Sends cards and card machine supplies to branches when needed.
Performs other duties assigned.