Specialist Card Services

Mountain America Credit Union•Sandy, UT

3d•Onsite

About The Position

To maintain daily Functions of the Payments/Card Services Department; while providing quality service and achieving the goals and objectives set by the department and Credit Union. To be effective, an individual must be able to perform each job duty successfully. Helps internal customers to Assess, Advise and Assist with projects making sure they will work within the credit union. Provides quality service to members of the credit union as well as external and internal customers. Exhibits outstanding service skills and enhances each member’s financial relationship with Mountain America. Adheres to the philosophy and mission of the credit union in actions and communication. Answers questions completing general and in depth inquiries pertaining to the Payments/Card Services Department. Opens and Disperses interoffice mail to appropriate areas. Fulfills any inquires via email, IM’s or any type of communication in a timely manner. Maintains card records on Keystone or card processor manually if needed. Researches and processes MACU ATM adjustments through proper channels. Sends detailed notification to cardholder. Specializes in 2 or more specific tasks. Orders currency for ATM’s. Responds to ATM faults by placing necessary service calls and follows through with completion of service. Receives after-hour ATM faults through monitoring system and takes necessary measures to see the fault is resolved and machines are back up in service. Services corporate ATMs on a regular basis. Works closely with Branches and third party vendors during ATM interventions. Assists with educating branches about ATM/Card services. Issues cards and Pins; Performs balancing and general functions of instant card program. Issue and file maintenance for Visa Gift Card Program. Ensures quality service and customer resolution regarding Visa Rewards. Opens and Issues approved Visa corporate credit accounts for MACU employees. Sends cards and card machine supplies to branches when needed. Performs other duties assigned.

Requirements

One to three years of similar or related experience.
High school diploma or equivalent.
Intermediate skills used in Microsoft Office (Outlook, Word, PowerPoint).
Ability to compile financial information, develop charts and graphs from data gathered in Excel.
Ability to read, understand and carry out instructions in written and oral form.
Ability to organize, prioritize and effectively communicate.
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.
Ability to stand, walk, kneel and crouch occasionally.
Close vision (clear vision at 20 inches or less).
Distance Vision (clear vision at 20 feet or more).
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Preferred intermediate to Advanced Adobe Writer.

Responsibilities

Maintain daily functions of the Payments/Card Services Department.
Provide quality service to members, external and internal customers.
Answer questions and complete inquiries pertaining to the Payments/Card Services Department.
Open and disperse interoffice mail.
Fulfill inquiries via email, IM's, or other communication methods in a timely manner.
Maintain card records on Keystone or card processor manually.
Research and process MACU ATM adjustments.
Send detailed notification to cardholder.
Specialize in 2 or more specific tasks.
Order currency for ATMs.
Respond to ATM faults by placing necessary service calls and following through with completion.
Receive after-hour ATM faults through the monitoring system and ensure resolution.
Service corporate ATMs on a regular basis.
Work closely with Branches and third-party vendors during ATM interventions.
Assist with educating branches about ATM/Card services.
Issue cards and Pins.
Perform balancing and general functions of the instant card program.
Perform issue and file maintenance for the Visa Gift Card Program.
Ensure quality service and customer resolution regarding Visa Rewards.
Open and issue approved Visa corporate credit accounts for MACU employees.
Send cards and card machine supplies to branches when needed.
Perform other duties assigned.