Card Services Representative

Southwest Missouri Bank • Carthage, MO

2d • Onsite

About The Position

Provide prompt, courteous and accurate customer service while assisting customers and employees with bank card products and ATMs. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Serves as a specialized contact for the bank's card services and setup and maintain ATM fleet.

Requirements

• Professional, friendly, and outgoing personality
• Detail oriented, able to multi-task and self-motivated
• Excellent customer service and communication skills
• Computer Skills (Jack Henry, Microsoft Word, Excel)
• This position requires a working knowledge of computers, printers, credit card machines, and general office equipment.
• High school diploma or equivalent required.

Nice To Haves

• Prior teller or banking experience preferred.
• College degree and/or one-year prior card services experience is preferred.

Responsibilities

• Provides customer service excellence in accordance with our standards and philosophy.
• Daily customer contact involving card and ATM questions or issues.
• Performs daily functions of credit card, debit card, and ATMs, promptly and efficiently.
• Reviews documentation for compliance with policies and regulatory requirements.
• Cross trains in daily functions of card services and merchant processing.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED