Card Services Assistant
Chapman University Careers•Irvine, CA
•Onsite
About The Position
The Card Services Assistant will provide ID support at the Leatherby Library Service Desk to Chapman University users.
Requirements
- Little to minimal prior experience.
- Ability to learn support process.
- Familiarity with Microsoft Office Suite.
Responsibilities
- Assist users with keycard and access-related issues.
- Assist the team with updating and programming offline locks.
- Assist users and partners with printing new ID cards.
- Enter and review user requests in Jira Service Management and assign work to the appropriate teams and/or escalate tasks.
- Clean and maintain ID card printers and network encoders to ensure all equipment and cabling are aligned and orderly.
- Monitor application services and print queues and report any failure to the appropriate IS&T department.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
