Card Services Representative

Pelican State Credit Union • Baton Rouge, LA

1d • $17 - $22 • Onsite

About The Position

The role of the Card Services Representative is to perform administrative assistance with the day-to-day activities, procedures, and clerical needs of the Card Service Department. This representative will serve the member’s needs by handling credit and debit inquiries over the phone. Additionally, this representative must embody Pelican’s Core Values, provide excellent service in their work, and be comfortable working in a fast-paced environment.

Requirements

• 1 year of experience in card operations, a teller or call center role, or in role reviewing member’s financial accounts.
• High school education or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Proficiency in Microsoft Office products, especially Excel.

Nice To Haves

• Xperience or Symitar experience is a plus, but not required.

Responsibilities

• Monitor and respond to internal inbound inquiries regarding plastic cards in a timely manner.
• Process and respond to member requests including, but not limited to, travel notifications, rush shipment requests, limit increases, merchant hold releases, card activation or deactivation, and closure requests.
• Make outbound calls to cardholders regarding research requests and outstanding issues.
• Process maintenance requests for debit and credit cards, such as setting up cards, blocking cards, removing blocks, rushing shipment requests and increasing daily limits.
• Complete reports, tasks and projects as assigned with established guidelines and timelines.
• Learn relevant card associated regulations pertaining to debit/credit cards, such as Visa Operating Rules and Regulations E and Z.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED