Card Services Specialist

Affinity Federal Credit Union•Basking Ridge, NJ

1d•$50,000 - $52,000•Hybrid

About The Position

Affinity FCU is looking for a Card Services Specialist to join our Card Services team. The Card Services Specialist is responsible for performing daily functions necessary to promote strong, exceptional member service levels regarding all ATM, debit and credit card matters. The Card Services Specialist corresponds between member cardholders, businesses, or other individuals to ensure proper procedures and actions are completed in regards to resolving disputed items.

Requirements

2-4 years of related work experience.
Excellent interpersonal, communication and organizational skills.
Excellent analytical skills with the ability to identify and solve problems.
Proficient in the use of various software packages. This includes but is not limited to: Knowledge of DNA/CCM Core System, Outlook, Excel, Word helpful but willing to train.

Responsibilities

Handles credit and debit card dispute claims from members and takes appropriate action to resolve appropriately while following Visa and regulatory guidelines.
Works with member and vendor or other individuals where applicable to resolve claims and avoid chargeback.
Works with member to obtain all necessary claim information and submits for chargeback to Visa.
Acts as an advocate for members to ensure positive resolutions
Manages reconcilement of chargeback process on DNA/CCM Core System: chargeback, representment, pre-arbitration through to closure.
Assists Branch and Hub personnel relative to Plastic Card account inquiries.
Provide general account information assistance
Researches and responds appropriately to inquiries
Assists with Rewards program inquiries and maintenance
Performs Plastic Card account maintenance:
Orders new plastics
Expedited card requests via instant issue or central issue pull request
Closes accounts at member request
Blocks and reorders all plastic cards, as needed
Manages the cards reported lost/stolen process thru Visa VRU
Blocks all cards returned to processor for invalid mailing address
Reviews and corrects daily AP Reject Report
Processes cycle and limit change requests
Handles In-House Card Embossing production
Performs card production in accordance with security standards
Participates in monthly balance audits
Knows, follows and understands the standardized procedures and policies of the Card Services area.
Provides back up as needed.
All other duties as assigned.