Card Services Specialist
About The Position
As a Card Services Specialist, you will be responsible for processing, posting, and balancing card accounts while ensuring work is completed accurately, timely, and in alignment with Credit Union policies and procedures. You will research and resolve card processing disputes, process chargebacks, follow up on represented chargebacks, and make account adjustments as needed. This role also supports card ordering, reissues, warning bulletin placement, GL account maintenance, and assigned payment services operations. You will complete related reports, records, and file maintenance, as well as provide analysis and assistance on payment services activities. Depending on department needs, duties may also include supporting wire verification, sending and receiving wires, ATM issue resolution, mobile deposit processing, and gift card support. In this role, you will professionally assist members, vendors, institutions, merchants, branch teams, and internal departments by answering questions, resolving or referring requests, and communicating information clearly and courteously. You will help keep members and employees informed of Credit Union services and policies while maintaining confidentiality and representing UCCU with professionalism. You will also support effective coordination within the department by assisting branches and related teams, backing up department personnel as needed, keeping management informed of significant activities or concerns, participating in meetings and training, completing special projects, maintaining a clean and secure work area, staying current on card processing operations and policy changes, and working a regular and predictable schedule.
Requirements
- High school graduate or equivalent.
- Some knowledge of card processing procedures and requirements.
- One to two years of related experience (preferred).
- Strong communication and public relations skills.
- Detail-oriented.
- Well organized.
- Comfortable using math skills to analyze accounts accurately.
- Ability to effectively use a PC, calculator, phone, and related business equipment.
Responsibilities
- Processing, posting, and balancing card accounts accurately and timely.
- Researching and resolving card processing disputes.
- Processing chargebacks and following up on represented chargebacks.
- Making account adjustments as needed.
- Supporting card ordering, reissues, warning bulletin placement, GL account maintenance, and payment services operations.
- Completing related reports, records, and file maintenance.
- Providing analysis and assistance on payment services activities.
- Supporting wire verification, sending and receiving wires, ATM issue resolution, mobile deposit processing, and gift card support (depending on department needs).
- Professionally assisting members, vendors, institutions, merchants, branch teams, and internal departments.
- Answering questions, resolving or referring requests, and communicating information clearly and courteously.
- Keeping members and employees informed of Credit Union services and policies.
- Maintaining confidentiality and representing UCCU with professionalism.
- Assisting branches and related teams.
- Backing up department personnel as needed.
- Keeping management informed of significant activities or concerns.
- Participating in meetings and training.
- Completing special projects.
- Maintaining a clean and secure work area.
- Staying current on card processing operations and policy changes.
- Working a regular and predictable schedule.
Benefits
- Competitive base salary
- Comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
