Card Services Representative II

Center Parc Credit Union•Atlanta, GA

3d•$19 - $24•Onsite

About The Position

The Card Services Representative II proactively engages in providing quality-driven card services support to members of the Credit Union. They will be assigned to handle moderate to complex service and dispute issues related to credit card, debit card, and ATM card transactions including various administrative, support, or operational tasks. Depending on their assignment, the Card Services Representative from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.

Requirements

An associate’s degree in business, Business Administration, or related field of study; 1-year specific work experience or 1 year college course equivalent in lieu of degree
2 years of relative work experience in banking, financial services, insurance, or credit unions
10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
2-3 years minimum Card Services experience (Credit cards, Debit Cards, and ATM) with a credit union, bank, or related financial institution.

Nice To Haves

A bachelor’s degree in business management, Business Administration, or related field of study
2 years specific card services member facing and card services operational work experiences within a Credit Union
Thorough knowledge of credit, debit, and ATM card operations and generally accepted processing methodologies

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion.
Promote and maintain good member relations. Promote the benefits and services of the credit union to members and others eligible for membership.
Create opportunities for serving credit union members by identifying areas to improve operational effectiveness and delivery of card services to members.
Request and print daily settlement reports. Complete General Ledger Entry worksheet ensuring data is in balance and submit to Accounting Department for posting. If required, initiate wire transfer from Catalyst to data processor.
Monitor daily activity reports to protect members and credit union from unnecessary losses. Block accounts, identify exception items and prepare and post adjustments to member accounts as necessary. Process charge backs for unauthorized charges and assist members with dispute and charge back issues.
Receive member service calls, letters or email and take steps to fulfill member’s requests or resolve problems.
Perform file maintenance on accounts such as address changes, name changes, card replacement orders, etc. Review critical non-monetary transactions posted the previous day to ensure accuracy and correct data entry.
Scan and index documentation.
Perform research and fulfillment of documents such as statements and check copies as requested by members or subpoena.
Assist department manager with direction of day-to-day activities and functions of card services operations as well as implementation and completion of special projects.
Receive member service calls, diagnose and resolve problems with non-working cards. Order replacement cards and PINs as necessary.
Process and scan new card applications.
Close card accounts as necessary. Place captured card status on card record.
Assist other credit union employees with card services related issues.
Assist other departmental staff as required.
Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.