Card Services Manager

TEXAS TECH FEDERAL CREDIT UNION•Lubbock, TX

5d•Onsite

About The Position

The Card Services Manager is accountable for and leads the credit union’s debit card, credit card, and ATM/ITM channels, ensuring secure, compliant, reliable, and member focused card and self-service delivery channels. This role is accountable for communicating card services strategy suggestions to leadership, vendor performance, driving interchange revenue, fraud and risk oversight, and continuous improvement across all card related services.

Requirements

Bachelor’s degree in finance, business, or a related field preferred
Strong leadership, organization, and decision-making skills
Broad understanding of debit and credit card operations, regulations, and card network rules
Working knowledge of ATM/ITM operations, availability management, and incident response
Effective communication and member service skills and ability to collaborate with all Credit Union departments

Responsibilities

Accountable for the end-to-end product lifecycle for debit, credit, ATM, and ITM’s.
Drive interchange revenue growth by increasing card usage, activation, and top-of-wallet positioning
Evaluate new features, capabilities, and partnerships
Prioritize and deliver product enhancements based on member needs, data insights, and business impact
Monitor and analyze portfolio performance, transaction trends, channel usage, and service metrics across cards and ATM/ITM channels
Consistently deliver reporting and insights on card usage, and member behavior, including KPI tracking and benchmarking against industry and peer standards
Leverage data-driven insights to inform decision-making, enhance card programs, and guide marketing strategies and member engagement initiatives
Oversee Card Services operations, including card orders, exceptions, ATM/ITM availability issues, and service disruptions
Define and maintain standards for card and ATM/ITM services, controls, uptime expectations, and service quality
Drive process improvements to reduce friction, improve accuracy, and strengthen operational resilience
Manage day to day relationships with card vendors, issuers, networks, ITM/ATM vendors, and other partners
Monitor and manage vendor performance, SLAs, issue escalation, renewals, and contract alignment to improve reliability, functionality, compliance, and member experience across card and self-service channels
Implement and enforce security controls across card and ATM/ITM channels, including fraud monitoring, dispute handling, and issue resolution
Ensure policies, procedures, documentation, and training materials remain current, effective, and compliant with applicable laws, regulations, and security standards
Partner with Marketing to develop and execute promotional campaigns and member communications that drive card adoption and education on card and ATM/ITM offerings and benefits
Collaborate with Operations, Finance, Risk, and Facilities as needed to support channel performance and issue resolution
Maintain professional knowledge by engaging in relevant continuing education and training opportunities
Serve as a representative of Card Services in projects, audits, exams, and internal reviews