Card Services Lead

Barksdale Federal Credit Union • Bossier City, LA

3d • Onsite

About The Position

Responsible for card operation and ensures that established policies and procedures are followed. Assist Card Services staff/team with balancing duties, and various card processing functions as required. This is a high contact position that requires the ability to deal effectively with members by telephone, in writing and through digital channels. Identify improvements within the department to create better experiences for members and employees. Professionally establish and uphold communication with vendors. Act as a liaison between Card Services representatives and Manager to keep everyone informed, and handle member complaint phone calls when members are requesting supervisory assistance from employees.

Requirements

• One to two years of related experience.
• Knowledge of Card Processing procedures and requirements.
• Well organized and strong math skills.
• High school diploma or equivalent.
• Excellent communication and public relations skills.
• Ability to deal effectively with members by telephone, in writing and through digital channels.
• Ability to establish and uphold communication with vendors.
• Ability to handle member complaint phone calls when members are requesting supervisory assistance from employees.

Nice To Haves

• Identify improvements within the department to create better experiences for members and employees.

Responsibilities

• Responsible for card operation and ensures that established policies and procedures are followed.
• Assist Card Services staff/team with balancing duties, and various card processing functions as required.
• Deal effectively with members by telephone, in writing and through digital channels.
• Identify improvements within the department to create better experiences for members and employees.
• Professionally establish and uphold communication with vendors.
• Act as a liaison between Card Services representatives and Manager to keep everyone informed.
• Handle member complaint phone calls when members are requesting supervisory assistance from employees.

Benefits

• Medical, Dental & Vision Insurance
• 24/7 Teledoc Health Access
• Mental Health Support through Employee Assistance Program (EAP)
• Paid Life & Long-Term Disability Insurance
• Wellness Programs
• Generous Paid Time Off (156 hours annually)
• 8 paid holidays
• Volunteer Time & Opportunities
• 401(k) with Company Match
• Financial Wellness Tools (free financial advising, free Barksdale Federal Credit Union membership, and education around money management)
• Education Assistance Program (reimbursed up to 90% of tuition costs)
• Career Development (in person and online training, certifications, leadership programs)
• Employee Recognition & Milestones (service anniversary program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED