Card Services Lead
About The Position
The Card Services Lead will be responsible for supervising and directing card services personnel, ensuring accurate and timely processing of various back office card service tasks, assisting members with card services questions regarding their account, processing approved applications, settlement files, disputes and fraud cases. The lead will also be responsible for conducting meetings with team members, as necessary, overseeing duties related to lost/stolen cards, providing provisional credit for transaction disputes and fraud cases, and submitting bond claims per procedure. Additionally, the role includes overseeing the monitoring of fraudulent card reports and investigation, along with other duties as assigned.
Requirements
- Associate's degree or completion of a specialized course of study OR equivalent work experience
- Three to five years of banking, financial or other card services experience
Responsibilities
- Supervising and directing card services personnel
- Ensuring accurate and timely processing of various back office card service tasks
- Assisting members with card services questions regarding their account
- Processing approved applications, settlement files, disputes and fraud cases
- Conducting meetings with team members
- Overseeing duties related to lost/stolen cards
- Providing provisional credit for transaction disputes and fraud cases
- Submitting bond claims per procedure
- Monitoring of fraudulent card reports and investigation
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Company-paid life insurance
- Generous paid time off
- Paid volunteer time
- 401(k) plan with an exceptional company match
- Health and Wellness Program
- Employee Activity Club
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
