Card Services Collection Agent

Fiserv • Marietta, GA

1d • Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Card Services Collection Agent What does an Outstanding Collection Specialist do at Fiserv? As a Collector, you will be responsible for contacting the proper party (manually or via automatic dialing system), describing the debt and soliciting payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

Requirements

• High School Graduate or equivalent
• Minimum 1 year of collections or call center experience
• Excellent communication and negotiating skills
• Ability to work Monday -Friday (three early days shifts 8am-5pm & two late nights shifts 1pm-10pm-onsite)

Nice To Haves

• Knowledge of collections regulations including to Fair Debt Collection Practices Act

Responsibilities

• Working to establish rapport in order to overcome objections and negotiate payment of the debt.
• Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call.
• Ensuring successful and timely completion of assigned.
• Clearly detailing issues for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED