Card Services Assistant Manager

Northrop Grumman Federal Credi•Gardena, CA

14h•$80,000 - $100,000•Onsite

About The Position

We are seeking an experienced Card Services Assistant Manager to support the day-to-day operations of our Card Services Department and help lead a team dedicated to providing accurate, efficient, and exceptional service to our members. In this role, you will provide direction, coaching, and support to Card Services staff while assisting management with department operations, employee development, fraud prevention, disputes, compliance, reporting, and process improvements. You will serve as a key resource for both employees and members, helping resolve escalated issues and ensuring card operations are conducted in accordance with credit union policies and regulatory requirements.

Requirements

High school diploma or equivalent.
Minimum of 5 years of Card Services leadership experience, preferably within a credit union or financial institution.
Strong knowledge of debit and credit card operations, fraud prevention, and dispute processes.
Knowledge of applicable federal and state banking and credit union regulations.
Strong PC skills and proficiency with Microsoft Office.
Excellent verbal and written communication skills.
Strong organizational, analytical, and problem-solving skills.
Ability to effectively train and develop employees on card operations, rules, and regulations.
Strong leadership and interpersonal skills with the ability to coach, motivate, and provide direction to staff.
Commitment to accuracy, compliance, and exceptional member service.

Responsibilities

Assist with the daily operational oversight of debit and credit card services and processing activities.
Provide daily direction, coaching, training, and support to Card Services staff.
Assist with supervising, developing, and motivating employees, including coaching, performance management, corrective action, and annual reviews.
Serve as a resource for employees and assist with escalated member and operational issues.
Coordinate follow-up on lost or stolen cards and fraudulent activity to help minimize losses to the credit union.
Monitor cardholder and dispute activity to identify potential fraud and support proactive fraud prevention.
Respond to and resolve cardholder disputes in accordance with applicable regulations and credit union policies.
Analyze card data, usage, and trends and make recommendations regarding card limits, rewards, and other card programs.
Oversee instant-issue card programs, expedited card orders, card stock, and related supplies.
Assist with monitoring card performance and identifying opportunities to improve operations and member service.
Assist management with departmental reporting, audits, projects, and process improvement initiatives.
Assist with managing vendor relationships and resolving Card Services issues.
Ensure department activities are completed accurately and in compliance with credit union policies, procedures, and applicable federal and state regulations.
Support management in achieving departmental and organizational goals.
Promote a positive, professional service culture and an exceptional experience for members and internal partners.