Card Services Analyst

Capitol Federal® Savings Bank•Topeka, KS

4d•Hybrid

About The Position

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers. The Card Services Analyst provides analytical, technical, and reporting support for the organization’s card programs, including debit, credit, and gift card portfolios. This role analyzes portfolio data and supports complex technical analysis and testing to ensure customer and cardholder records are accurate and reliable. The role supports ongoing certification testing for core, card and digital system updates to include test planning, issue research, root cause analysis and resolution. The Card Services Analyst must be able to support complex process analysis and quickly identify solutions or mitigations while also applying critical thinking and risk-based analysis skills.

Requirements

A high school degree or equivalent.
A minimum of one year of relevant experience is preferred, which may include internships, academic projects, or other preparatory experiences.
Ability to use database, spreadsheet and word processing software suites to record and maintain records, with customer contact as necessary via verbal and written correspondence.
Attention to detail and the ability to analyze technical issues, answer questions, suggest solutions, and provide counsel.
Ability to conduct reconciliation of general ledger accounts to include research and resolving discrepancies, review for accuracy, ensure deadlines are met and prepare entries to settle accounts.
A significant level of credibility, trust and diplomacy is required to be an effective subject matter expert in this position. Work regularly involves personal contact with customers, employees, outside vendors and is frequently of a personal, sensitive and/or highly confidential nature.
Clear and concise written and verbal communication skills are imperative to success in this role.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.

Nice To Haves

Customer Focus
Communication Skills
Integrity and Professionalism
Problem Solving
Attention to Detail
Team Collaboration
Unconditional Ethics

Responsibilities

Develop and maintain recurring reports and dashboards to track card program performance (spend, activation, interchange income, portfolio usage, and account trends).
Conduct technical research, data analysis and root cause analysis for product enhancements, operational improvements, and system updates.
Document test scenarios, test scripts and schedule testing for system enhancements and releases. And formulate and present results and a concise and organized manner.
Ensure accuracy and consistency of customer and cardholder data across all systems of record; work with IT and vendors to correct discrepancies.
Monitor and reconcile data feeds from processors, networks, and internal systems to ensure alignment and data integrity.
Maintain and document testing and reporting processes to support consistency, audit readiness, and compliance.
Benchmark portfolio performance against industry peers and offer meaningful insights.
Prepare presentations, summaries, and recommendations for management based on analysis and research findings.
Support data collection, testing and presentation of findings in support of quality and performance for all card systems.
Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations
Support vendor and card network reporting requirements.
Research and resolve transactional anomalies; understand transaction processing workflow.
Process ATM and check adjustments and associated transactions.
Ability to use databases, spreadsheet and word processing software to summarize data and maintain records with accuracy.
Advanced Excel familiarity. Strong mathematical, technical and analytical skills with keen attention to detail.
Effectively communicate with internal and external customers via verbal and written correspondence. Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel.