Card Rewards Senior Operations Consultant

Bank of America•Boston, MA

2d•Onsite

About The Position

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. This role supports Card Rewards product design and rewards platform enhancement projects, supporting existing Process Design Managers. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

Experience working within Agile framework
Minimum 2 years Card experience
Adept with Powerpoint and Excel
Excellent communication skills at all levels
Committed to performance excellence

Nice To Haves

Prior project testing experience (UAT)
Query writing experience
Desktop Procedure development experience
Card Rewards experience

Responsibilities

Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Act as Product Owner in Agile framework to formally document Epics and Stories to support project business requirements (JIRA)
Assist Technology team with capacity and prioritization of work
Support Rewards Operations Product Strategy Managers and Analysts with robust project workload and deliverables
Create test scenarios within low level release environments for proof-of-concept validation
Provide validation coverage for rewards integrated releases and Application Resiliency/Business Recovery exercises
Create and execute data queries against customer and business rule tables for validation of project installs and strategy deployments
Provide subject manager expertise and thought leadership in strategy development discussions
Work with Technology partners to design strategic solutions within the Card Rewards platform
Socialize defects within existing Business Control routines for Card
Promote and champion AI tool usage within team in collaboration with department AI Collective Lead