Card Operations Specialist

Broadview Federal Credit Union•Albany, NY

About The Position

To provide a high level of support and hospitality to both members and internal staff as it relates to Debit and Credit operations. This position necessitates entry level components of the Debit and Credit Card operational process as well as general knowledge of procedures, lending policies, debit and credit card processing systems, the information generated and used by those systems, and other Credit Union services as they relate to the debit and credit card products. Daily processing of entries, account maintenance, addressing member card related service issues, and reconciliation of outstanding items. Additionally, as needed, the Card Operations Associate will support the other business units within Operations to ensure a high level of member service is achieved and maintained.

Requirements

Associates degree is preferred, or minimum of 1 to 2 years of experience in banking or equivalent experience in a related field.
Ability to work in a dynamic, high monetary risk operations governed by established deadlines and regulatory requirements
Ability to make effective decisions under pressure in a high monetary risk environment
Sound organizational and time management skills
High level of technology proficiency
Experience working with reconciliations helpful
Strong working knowledge of Microsoft Excel, particularly in creating and manipulating spreadsheets and creating reports from spreadsheets

Nice To Haves

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Build internal customer hospitality utilizing courtesy and friendliness, resolving service issues in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information
Respond to all inquiries from internal customers seeking assistance and provide general information regarding payoffs, payments/deposits, file research, etc.
Adhere to phone availability requirements and successfully navigate inquiries on Card Operations topics for Debit and Credit cards
Adhere to all internal and external member service standards, providing effective member service to both internal and external customers
Perform Debit/Credit card maintenance that includes but is not limited to: Opening/blocking cards, expediting cards, pulling and redirecting or destroying cards as needed in accordance to the particular card program and applicable procedures and guidelines
Perform a set of daily tasks as assigned from the Card Operations Tasks list
Creates, maintains, and reviews department policies and procedures to ensure they are updated and accurate
At all times maintain a high degree of processing accuracy and member information confidentiality
Provide and embrace ideas and suggestions for continuous improvement
Other duties as needed
Additional duties may include aspects of all Card Operations Department roles