Card Ops Specialist

Security Service Federal Credit Union•San Antonio, TX

About The Position

Responsible for handling complex consumer and commercial debit/credit card account inquiries, processing daily reports, Debit Card ATM disputes, stop payments and provide assistance for credit card fraud and non fraud disputes all received by phone, mail, and electronic channels. On a daily basis, provides Tier II support for internal departments and responds to member inquiries via the Card Operations phone queue, addressing issues related to debit and credit card services. Core tasks include processing debit and credit maintenance requests, card reissuances, and perform a range of monetary and non-monetary transactions. In addition, executing non fraud ATM disputes and Credit Card dispute case management. All tasks are expected to be performed while adhering to quality control and productivity standards. Expected to handle incoming escalations and efficiently deliver a great member experience while adhering to regulations and SSFCU procedures. Collaborates with multiple departments to include Risk Management, Account Services and Asset Recovery. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.

Requirements

High school diploma or equivalent.
Minimum of three (3) years of experience with a financial institution related to ATM's, Debit Card, Credit Card and Chargeback processing.
Strong attention to detail.
Problem-solving skills.
Adaptability.
Ability to lead with confidence and clarity in dynamic, fast-paced team environments, fostering collaboration and driving results.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills.
Exceptional organizational abilities.
Commitment to delivering outstanding customer service.
Excellent interpersonal skills.
Ability to work effectively across teams and with members.

Responsibilities

Handle complex consumer and commercial debit/credit card account inquiries.
Process daily reports.
Handle Debit Card ATM disputes and stop payments.
Provide assistance for credit card fraud and non-fraud disputes received by phone, mail, and electronic channels.
Provide Tier II support for internal departments.
Respond to member inquiries via the Card Operations phone queue, addressing issues related to debit and credit card services.
Process debit and credit maintenance requests and card reissuances.
Perform a range of monetary and non-monetary transactions.
Execute non-fraud ATM disputes and Credit Card dispute case management.
Adhere to quality control and productivity standards.
Handle incoming escalations and deliver a great member experience while adhering to regulations and SSFCU procedures.
Collaborate with multiple departments including Risk Management, Account Services and Asset Recovery.
Complete any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.