Card Operations Analyst - Scarborough

Scotiabank•Toronto, ON

1d•Onsite

About The Position

The Card Ops Analyst is responsible for end-to-end management of card plastics, chip modules, and collateral inventories supporting the manufacturing, personalization, and fulfillment of credit and debit card products. This role oversees daily balancing, inventory forecasting, expense reconciliation, vendor invoice management, and production statistics, ensuring operational accuracy and continuity. The incumbent maintains the card inventory management application, imports data from multiple sources, analyzes card usage and inventory trends, and produces operational reporting for key stakeholders. The Card Ops Analyst participates with project deliverables while analyzing operational data to identify requirements and validate changes.

Requirements

Highly advanced PC skills, including expert-level proficiency in Excel with extensive experience building complex spreadsheets, dashboards, PowerPoint, automation solutions using macros/VBA, and sophisticated data analysis using pivot tables and related tools
Skilled in generating data sets, forecasts, and inventory insights to support project scoping, impact analysis, solution design, and post‑implementation review. Proficient at transforming raw data into actionable project reporting using advanced Excel and automation tools
Strong knowledge of the Bank’s retail products and services
Strong analytical skills
Excellent organizational skills
Excellent interpersonal skills
Excellent time management skills
Excellent knowledge of AS400/TSYS systems
Excellent communication skills both written and verbal
Ability to interpret and organize data
Ability to work independently with minimal supervision
Ability to identify unusual system/processing issues and implement resolutions to avoid customer impact.
Ability to handle incoming/escalated calls from branches and customers.
Exercise sound judgment in the prioritization of the daily workload to ensure strict time limits are adhered to in achieving maximum efficiency levels.
Ability to work in pressure situations, due to high volumes and limited timeframes

Responsibilities

Manage card plastic, chip module and collateral inventories for the production and fulfilment of credit and debit card products
Maintain daily statistics and ensure all data in the Card Operations inventory application system is accurate and current
Ensure adequate supply of card plastics, chip modules, and collaterals to support uninterrupted card production and fulfillment
Achieve 98% timeliness and accuracy on all manufacturing inventory orders
Monitor and track card issuance volumes for debit and credit products
Import CPI, Bundl, and Service Bureau embossing files into the inventory system
Balance daily production volumes with the Service Bureau and ensure SLA adherence
Provide daily production volume reporting and SLA performance update
Provide projections and usage for Card Operations inventory on a monthly, quarterly and annual basis
Maintain the Disaster Resumption Plan (DRP) for inventory of card plastics, chip modules and collaterals with suppliers and the service bureau
Respond to all inquiries related to Card Operations inventory and fulfilment of credit and debit card products
Take ownership and ensure all responses to inquiries are communicated in a concise, professional and timely manner with a goal to reduce effort for internal partners, vendors and external customers
Achieve 95% SLA on daily balancing, report completion, queues and day-to-day functions
Submit and implement at least 2 recommendations to streamline process and/or reduce environmental footprint
Ensure all inventory control processes are documented and maintained
Reconcile all Card Operations Inventory withdrawn by the Service Bureau for use in production
Reconcile card plastics, chip modules and collaterals used by the Service Bureau for the daily production and monthly reissue of debit and credit card products
Liase with the Service Bureau to resolve any discrepancies with card plastic, chip module and collateral inventories
Reconcile all monthly invoices related to Card Operations inventory, the fulfilment of credit and debit card products and other related services
Accountable for archived card plastics and card operations documentation held in the vault
Achieve 95% invoice reconciliation accuracy ensuring vendor invoices are settled in a timely manner and do not incur late fees/interest
Provide daily, monthly, quarterly and annual reporting for Card Operations volumes, forecasts, projections, actuals and inventories
Monitor and analyze reporting provided by the Service Bureau, Suppliers, and Service Providers
Maintain and provide reporting related to all debit, credit card issuance (dailies and reissues), while maintaining archive historical data and reporting
Conduct annual audit and validation of all card plastic inventory held at the vendor location
Ensure 95% of reports are completed with established service level agreements
Assist with card issuance planning and executive of change related tasks impacting the Service Bureau, including new product launches
Prepare, update and facilitate the management of the Service Bureau matrices for plastic and collateral (insert), card carrier matrix and activation sticker matrix
Coordinate the delivery of all business-as-usual and project-support related change activities
Participate in stages to implement and communicate results to internal stakeholders as required
Adhere to all Scotiabank/department policies, procedures and audit requirements
Adhere to the Bank’s Guidelines for Business Conduct and Privacy Code demonstrating a full understanding of the legal implications of dealing with customer request at all times, maintaining the confidentiality of customer information
Perform ADHOC/annual audit and validation of all card plastic inventory held at the Service Bureau
Complete quarterly audits of all plastics, reports, and invoices kept in the BNS vault