Card Disputes Associate Specialist

Wise • Austin, TX

1d • $30 - $35 • Onsite

About The Position

We’re looking for a Card Disputes Associate Specialist to join our team in the Austin office. This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.

Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.
Actively identify weaknesses or "friction points" in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.
Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.
Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.

Requirements

• Possess excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.
• Experience in an operational environment, preferably in payments, financial services, or back-office processing.
• Strong attention to detail and commitment to maintaining high quality and accuracy in processing.
• Good problem-solving and analytical skills to investigate and resolve dispute cases.
• A self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.
• Thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently.
• A proactive, growth-oriented attitude by being keen to learn and valuing constructive feedback to continuously improve performance.

Responsibilities

• Maintaining consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes
• Supporting own team in reaching main performance metrics targets and SLAs set to Operations organisation
• Meeting individual SLAs and KPIs set for the role
• Detecting and escalating domain related problems and complex issues, ensuring timely and relevant communication with stakeholders
• Following Operational procedures and keeping track of critical updates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed