Card Administration Operations Specialist I, II, III, Senior

Global Credit Union • Glendale, AZ

10d

About The Position

This role assists in the administration of the operational aspects for all card products. It involves portfolio maintenance, including cardholder requests, posting monetary corrections, researching inquiries, and vendor collaboration. The specialist will also work with multiple departments, branches, and employees to resolve member issues, perform tasks within various financial and operational systems to ensure accuracy and compliance, and maintain a working knowledge of card products, credit union operations, and best practices.

Requirements

• High School graduate or equivalent.
• One year’s experience in a comparable position (Creditable Experience in Lieu of Education).
• Proficiency in Microsoft Windows, Outlook, Word and Excel.
• Excellent organizational skills.
• Strong oral and written communication skills.
• Ability to work effectively under pressure.

Nice To Haves

• Assignment to the Card Administration Operations Specialist II (Category 12) requires satisfactory performance in the Card Administration Operations Specialist I position (Category 13) with proven ability to manage an increase in job responsibility and be in the position for at least six months.
• Assignment to the Card Administration Operations Specialist III (Category 11) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist II (Category 12) position with proven ability to manage an increase in job responsibilities.
• Assignment to the Senior Card Administration Operations Specialist (Category 10) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist III position (Category 11) with proven ability to manage an increase in job responsibilities.
• Advancement requires management recommendation and will be based on candidate's performance.

Responsibilities

• Responsible for cardholder maintenance requests, posting monetary corrections, researching member inquiries and working with vendors.
• Responsible for working with multiple departments, branches and employees to resolve member issues.
• Responsible for performing tasks within various financial and operational systems to ensure accuracy and compliance.
• Maintain a working knowledge of card products, credit union operations and best practices.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED