Fraud Operations Specialist I, II, III, Senior

Global Credit Union • Glendale, AZ

5d • Onsite

About The Position

This role involves performing activities to support the Fraud department, managing telephone interactions, and investigating cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation. The specialist will also be responsible for creating collection letters to financial institutions to mitigate losses.

Requirements

• High school graduate or equivalent.
• Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties.
• Strong oral and written communication skills.
• General knowledge of financial transactions.
• Comfortable with technology.
• Ability to understand and apply regulations and procedures to case evaluations.

Responsibilities

• Perform activities in support of Fraud department.
• Manage incoming and outgoing telephone interactions.
• Identify, gather, and review documentation to support investigative activities for all cases related to online access, check fraud, financial exploitation, identity theft, and operational risk mitigation.
• Create collection letters to other financial institutions to mitigate loss.
• Receive inbound calls and place outbound calls to provide information to branches, the Member Service Center, lending departments and members on fraud, identity theft or Member Identification Program.
• Create and maintain complete and accurate case files including evidence and interview summary in the case management system.
• Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc.
• Create affidavits and send to branches/members with support documentation.
• Process inbound mail for Fraud Operations.
• Locate surveillance and review recorded calls to support investigations.
• Create and send collection letters to other financial institutions to mitigate loss.
• Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED