Card Operations Specialist I

Rockland Federal Credit Union•Canton, MA

19h•$23 - $24•Hybrid

About The Position

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less. For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve. If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Requirements

Strong attention to detail and commitment to accuracy.
Ability to follow established procedures, internal controls, and security requirements.
Strong organizational and time management skills with the ability to meet deadlines and service expectations.
Clear communication skills and a collaborative, team-oriented approach.
Curiosity and willingness to learn new systems, processes, and card processing rules.
Strong awareness of how accurate, secure card operations contribute to a positive member experience.

Nice To Haves

0–2 years of financial institution, card operations, payment processing, or related operational experience preferred.
Basic understanding of debit, credit, ATM cards, or electronic payments preferred.
Comfortable learning and working with core banking systems, card management platforms, fraud detection tools, and other business systems.
Microsoft Excel and reporting experience preferred.

Responsibilities

Process routine card servicing requests, including card orders, replacements, limits, and account maintenance.
Support daily card operations, including transaction review, basic reconciliations, and queue management.
Assist with card dispute intake and documentation while following established procedures.
Monitor transactions and escalate potential fraud, suspicious activity, or irregular transactions as appropriate.
Maintain accurate card servicing records and documentation in accordance with internal procedures and controls.
Follow card network rules, security standards, internal controls, and applicable regulatory requirements.
Provide timely operational support to branches and member service teams by researching and responding to card-related questions.
Assist with reporting, reconciliations, documentation, and other operational activities as needed.
Build knowledge of debit, credit, and ATM card products, payment technologies, card processing systems, and operational procedures.