Car Wash Manager

Bob Loquercio Auto Group•Bartlett, IL

1d•Onsite

About The Position

The Car Wash Manager is responsible for the overall performance, profitability, and operational excellence of the car wash location. This role provides leadership to the Site Supervisor, sets performance expectations, and ensures consistent execution of company standards across people, sales, service, safety, and maintenance.

Requirements

Leadership experience
Experience in managing a team
Understanding of sales and customer service principles
Knowledge of operational controls and safety standards
Ability to analyze performance trends and implement action plans
Experience with maintenance and asset protection
Ability to handle customer escalations

Nice To Haves

Experience in the car wash industry
Experience with membership programs

Responsibilities

Lead, coach, and develop the Site Supervisor and hourly team members
Set clear expectations for performance, conduct, and customer service
Oversee hiring, onboarding, training, and retention efforts
Conduct regular performance reviews and corrective actions when needed
Build a culture of accountability, teamwork, and pride in the site
Ensure daily operations are executed consistently and efficiently
Hold Site Supervisor accountable for staffing levels, scheduling, and shift coverage
Ensure compliance with SOPs, safety standards, and cleanliness expectations
Monitor cash handling, loss prevention, and operational controls
Step in as needed to support operations during peak times or staffing gaps
Own site-level KPIs, including revenue, memberships, labor, and customer satisfaction
Coach Site Supervisor on up-selling, membership conversion, and customer engagement
Analyze performance trends and implement action plans to improve results
Ensure promotional programs and pricing strategies are executed correctly
Oversee preventative maintenance programs and inspection routines
Coordinate with vendors, technicians, and ownership on repairs and capital needs
Ensure equipment, tunnel, vacuums, and property are maintained to company standards
Hold the Site Supervisor accountable for reporting issues and following maintenance protocols
Ensure a consistently high-quality customer experience
Address escalated customer concerns and resolve issues professionally
Maintain brand standards for appearance, signage, and site presentation
Serve as a visible leader who models excellent service and professionalism