Car Wash General Manager

CLEARWATER EXPRESS WASH LLC•Leander, TX

3d•$50,000 - $75,000

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies focused on delivering an exceptional guest experience and creating opportunities for team growth. The Car Wash General Manager has overall responsibility for the day-to-day operations, team performance, customer experience, sales, and success of a location. This hands-on leadership role leads and develops employees, grows memberships, maintains operational standards, and ensures a safe, clean, and exceptional experience for every guest. Previous car wash experience is not required; leadership experience in retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries may translate well to the role. The General Manager leads team development, sales and membership growth, daily operations, guest experience, and business performance. The role involves managing staffing and schedules, maintaining the site and equipment, resolving customer and operational concerns, monitoring performance metrics and expenses, and using company software and point-of-sale systems. The manager communicates location performance and challenges to leadership and takes ownership of the location's results. The position is located in Leander, Texas. The listed salary range is $50,000–$75,000, with competitive base pay and monthly bonus opportunities. The company offers medical, dental, and vision benefits, paid time off and vacation, holiday pay, free car washes, leadership training and development, career advancement opportunities, uniforms, and training and ongoing support.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort setting expectations and holding others accountable.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ownership mindset and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers.
Build a positive, accountable, high-performing team culture; recruit, interview, hire, train, and retain team members.
Set expectations, hold employees accountable to company standards, conduct coaching and performance conversations, and recognize employees as appropriate.
Identify and develop high-potential employees for future leadership opportunities.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive sales, membership growth, customer retention, and achievement of location revenue and membership goals.
Coach team members on sales and customer engagement techniques; monitor performance and identify opportunities for improvement.
Build relationships with guests and promote a positive customer experience and local engagement.
Oversee daily express car wash operations and ensure the location operates safely, efficiently, and according to company standards.
Monitor wash quality and ensure guests receive a consistent, high-quality experience.
Keep the site clean, organized, and well maintained.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed.
Identify and resolve operational issues promptly and effectively.
Monitor inventory, supplies, and equipment needs; partner with maintenance and support teams on equipment and facility issues.
Handle escalated customer concerns professionally and work to resolve them.
Ensure team members provide friendly, professional, and efficient service; monitor customer feedback and identify improvements.
Review location performance and key business metrics and identify ways to improve sales, membership growth, labor efficiency, and customer retention.
Manage labor and operating expenses within company expectations.
Communicate location performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the overall performance and success of the location.