Car Wash General Manager

BlueWave | ClearWater: Leadership•Dripping Springs, TX

9d•$50,000 - $75,000•Onsite

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies seeking motivated, customer-focused, results-driven General Managers to lead their locations. The General Manager is responsible for the location’s day-to-day operations, team performance, customer experience, sales, and overall business success. This hands-on leadership role involves leading and developing a team, growing memberships, maintaining operational standards, and providing guests with a safe, clean, and exceptional experience. Previous car wash experience is not required; leadership experience in retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries may be applicable.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort setting expectations and holding others accountable.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
A demonstrated sense of ownership and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry; preferred but not required.
Previous car wash experience is not required.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers, and foster a positive, accountable, high-performing team culture.
Recruit, interview, hire, train, and retain team members; set expectations, hold staff accountable, identify future leaders, and conduct coaching, performance conversations, and recognition.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive location sales, membership growth, revenue, and customer retention; coach employees on sales and customer engagement, monitor performance, and identify improvement opportunities.
Build relationships with guests and promote a positive customer experience and local engagement.
Oversee daily express car wash operations and ensure the location operates safely, efficiently, and according to company standards.
Monitor wash quality and ensure guests receive a consistent, high-quality experience.
Keep the site clean, organized, and well maintained.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed; identify and resolve operational issues.
Monitor inventory, supplies, and equipment needs, and partner with maintenance and support teams on equipment and facility issues.
Handle escalated customer concerns professionally and ensure team members provide friendly, professional, and efficient service.
Monitor customer feedback and identify ways to improve the guest experience.
Review location performance and key business metrics; identify opportunities to improve sales, membership growth, labor efficiency, and customer retention.
Manage labor and operating expenses within company expectations and communicate performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the location’s overall performance and success.