Car Wash General Manager

BlueWave | ClearWater: Leadership•Cypress, TX

9d•$50,000 - $75,000•Onsite

About The Position

ClearWater Express Wash and BlueWave Express Wash are growing express car wash companies seeking motivated, customer-focused, results-driven General Managers. The General Manager has overall responsibility for the day-to-day operations, team performance, customer experience, sales, and success of an express car wash location. This hands-on leadership role involves leading and developing a team, growing memberships, maintaining operational standards, and ensuring a safe, clean, and exceptional experience for guests. Previous car wash experience is not required; relevant leadership experience from retail, restaurants, hospitality, sales, automotive, customer service, or other fast-paced industries can translate well. The company offers experienced leadership support, training, and opportunities to develop leadership, sales, customer service, operations, and business-management skills.

Requirements

Experience leading, coaching, and developing a team.
Strong communication and interpersonal skills.
Comfort setting expectations and holding others accountable.
Comfort with sales, membership growth, and performance goals.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ownership mindset and follow-through on commitments.
Strong organizational and time-management skills.
Comfort using computers, point-of-sale systems, and business software.
Willingness to learn car wash equipment, operations, and maintenance.
Pride in maintaining a clean, safe, and professional location.
Ability to work outdoors in changing weather conditions.

Nice To Haves

Previous General Manager, Store Manager, Assistant Manager, Operations Manager, Restaurant Manager, Retail Manager, or similar leadership experience.
Previous experience in retail, restaurant, hospitality, sales, automotive, customer service, or another high-volume customer-facing industry.

Responsibilities

Lead, coach, and develop Team Members, Team Leads, and Assistant Managers.
Build a positive, accountable, high-performing team culture; recruit, interview, hire, train, and retain team members.
Set expectations, hold team members accountable to company standards, identify future leaders, and conduct coaching, performance conversations, and recognition.
Lead by example in customer service, sales, professionalism, and work ethic.
Drive sales, membership growth, revenue, and customer retention; coach the team on sales and customer engagement.
Monitor sales and membership performance, identify improvement opportunities, and grow the customer base through service and local engagement.
Oversee daily express car wash operations and ensure safe, efficient operations consistent with company standards.
Monitor wash quality and maintain a consistent, high-quality guest experience; keep the site clean, organized, and well maintained.
Manage opening and closing procedures, staffing, scheduling, and daily assignments.
Ensure company policies, procedures, and operational standards are followed; identify and resolve operational issues.
Monitor inventory, supplies, and equipment needs, and partner with maintenance and support teams on equipment and facility issues.
Handle escalated customer concerns professionally, build guest and community relationships, and monitor customer feedback for improvement opportunities.
Review location performance and key business metrics; identify ways to improve sales, membership growth, labor efficiency, and customer retention.
Manage labor and operating expenses within company expectations and communicate location performance, opportunities, and challenges to leadership.
Use company software, point-of-sale systems, and other technology to manage and monitor the business.
Take ownership of the location's overall performance and success.