CAPS Call Center $19.54-$25.40
About The Position
The CAPS Assistant (Call Center) is part of Centra Wellness Network’s Customer and Provider Services (CAPS) department and serves as an initial contact for community members, new consumers requesting services, and others seeking help. The role supports access to care by answering calls, handling inquiries, redirecting calls, and sharing information about appropriate resources. The assistant also interacts with clients, guardians, agency personnel, and the general public, primarily by phone. The position provides office and clerical support, including data entry, typing, filing, scanning, copying, faxing, sorting and distributing mail, maintaining files, and updating electronic records. It also involves oversight and administration of confidential client records, including records storage and retention, risk assessment, and the lawful dissemination of information through releases of information or legal subpoenas. CAPS team members cross-train to provide support to other departments or agency offices as needed. The role is primarily office-based, Monday through Friday between 8:00 a.m. and 5:00 p.m.; hours outside the regular schedule may be required when assigned to meet clients’ needs.
Nice To Haves
- The organization encourages applicants with lived experience with mental illness, developmental disability, and/or substance use disorders.
Responsibilities
- Serve as an initial contact for community members, new consumers requesting services, and others seeking help, promoting access to high-quality care.
- Answer calls, handle inquiries, redirect calls as appropriate, and provide information about appropriate resources.
- Cross-train to cover other department or agency office-support needs.
- Provide office support, including data entry, typing, filing, scanning, copying, faxing, and sorting and distributing mail.
- Maintain current and accurate files and post information to electronic records to support administrative and business records and reports.
- Oversee and administer client records, including dissemination of information through releases of information or legal subpoenas and management of records storage decisions.
- Identify confidential and vital records and protect them through the records inventory process.
- Protect, prepare, legally disburse, maintain, and retain confidential and vital client records.
- Perform other duties as assigned.
Benefits
- Premium medical, dental, and vision insurance for individuals and families
- Health Savings Account with annual employer contribution
- Flexible Spending Account
- Retirement plan with employer matching
- 160 hours of paid time off, prorated during the first year
- Twelve paid holidays
- Referral incentive
- Ongoing training and education
- Tuition reimbursement
- Employee Assistance Program
- Short-term disability
- Long-term disability
- Life insurance
- Flex time and paid time off to support work/life balance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
