CAPPS Technical Oversight Analyst (Contractor) 304FM202713

RE/SPEC Inc.•Austin, TX

15h•Hybrid

About The Position

RESPEC is seeking a seasoned CAPPS Technical Oversight Analyst to support one of Texas's most critical statewide enterprise resource planning programs. This role sits at the intersection of technical leadership, vendor accountability, and executive communication — serving as a senior technical advisor on the Centralized Accounting and Payroll/Personnel System (CAPPS), which supports financial and HR/payroll operations for over 100 Texas state agencies. This is not a development role. This is a strategic technical oversight position for a professional who has spent their career inside Texas state government ERP ecosystems and understands the complexity of managing a statewide PeopleSoft platform at scale. If you have deep CAPPS Central experience, a track record of holding managed services vendors accountable, and the executive presence to brief agency leadership — this role was built for someone like you.

Requirements

10+ Years of Experience in Texas State Government Support — Direct experience working for or supporting a Texas state agency in a technical capacity.
10+ Years of Experience in ERP Application Systems Support — Hands-on technical support of large-scale enterprise application systems within a state government environment, with direct exposure to financial and HR/payroll platforms.
10+ Years of Experience in CAPPS Program Technical Support — Direct experience supporting CAPPS Central production and deployment activities, including support for 100+ agencies and multiple Hub instances.
10+ Years of Experience in PeopleSoft Technical Stack — Deep proficiency across PeopleSoft FSCM or HCM 9.2, PeopleTools, PeopleCode, Application Designer, SQL, PS Query, SQR, Application Engine, and Oracle 11+.
10+ Years of Experience in SDLC / Data Integration / Data Quality — Demonstrated experience applying SDLC methodologies, managing data integration workflows, and enforcing data quality standards in an enterprise ERP environment.
10+ Years of Experience in Technical Project Management — Experience managing technical workstreams, developing roadmaps, coordinating cross-functional teams, and tracking milestones on large-scale government ERP programs.
10+ Years of Experience in Contract Interpretation & Vendor Accountability — Proven ability to read and apply contractual language operationally, hold managed services vendors accountable to SLAs, and document and escalate performance issues.
10+ Years of Experience in Executive-Level Communication — Demonstrated experience preparing and delivering presentations, briefings, and written materials for senior and executive-level government stakeholders.
8+ Years of Experience in ITIL Framework & IT Service Desk Operations — Practical experience working within or directly supporting an ITIL-compliant service desk environment, including incident management, change management, and service request processes.
3+ Years of Experience in BOSSDesk or Comparable ITIL-Compliant Service Desk Platform — Hands-on administrative and configuration experience with BOSSDesk or a functionally equivalent ITIL-compliant service management tool, including integrations, API support, and advanced troubleshooting.

Nice To Haves

10+ years of experience in software and hardware lifecycle management using industry best practices.
Background supporting legacy statewide financial systems that predate or run alongside the current ERP platform.
Experience developing technical specifications for IT procurements, including RFPs, SOWs, and vendor evaluations.
Familiarity with NIST information security frameworks.
Working knowledge of WCAG 2.1 accessibility standards.
Exposure to Agile and hybrid SDLC methodologies in a government context.

Responsibilities

Serve as the primary technical oversight resource for a statewide ERP program, providing strategic guidance and hands-on analytical support across a broad range of technical and operational functions.
Develop and manage strategic roadmaps, translate complex technical concepts for executive audiences, and prepare and deliver high-quality briefings and status presentations to senior agency leadership.
Interpret contractual requirements, monitor managed services vendor performance, and ensure deliverables meet established technical and procedural standards.
Identify gaps, escalate risks, and drive resolution — not just observe and report.
Provide technical oversight of PeopleSoft FSCM and HCM 9.2 environments.
Support CAPPS Central production and deployment activities across 100+ agencies and multiple Hub instances.
Apply knowledge of SDLC methodologies, data integration practices, and data quality standards to ensure platform stability and compliance.
Oversee IT service desk operations aligned to ITIL framework principles.
Support the administration of a BOSSDesk or comparable ITIL-compliant service management platform.
Contribute to accessibility compliance efforts under WCAG 2.1 standards.