CAPPS Financial Functional Technical Analyst

Cayuse Holdings•Cedar Park, TX

1d•$108,160 - $153,920•Remote

About The Position

The CAPPS Financial Functional Technical Analyst performs highly advanced (senior-level) consultative and technical work in support of the CAPPS (Centralized Accounting and Payroll/Personnel System) Financials program. This role combines deep functional expertise in statewide financial processes with strong technical skills in PeopleSoft Financials and related tools. The analyst oversees requirements, design, development, testing, and operations; supports the CAPPS Service Desk application; and ensures compliance with accessibility, security, governance, and audit standards. The position works under minimal supervision with extensive latitude for the use of initiative and independent judgment while following established, auditable processes and procedures. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

10+ years of extensive Texas public sector experience, directly working for or supporting a Texas state government agency.
10+ years of extensive experience performing technical activities in support of large-scale enterprise application systems (e.g., CAPPS or similar statewide ERP/financial solutions).
10+ years of experience creating and managing a strategic roadmap by combining strong planning skills, technical insight, and effective cross‑functional communication.
10+ years of experience preparing materials for and conducting executive‑level presentations.
10+ years of experience performing technical project management activities in support of enterprise financial or ERP programs.
10+ years of experience interpreting contractual language and integrating it into daily workflows, with a demonstrated ability to hold vendors accountable to contractual requirements.
10+ years of extensive knowledge of and experience with data integration, data quality, and SDLC processes and methodologies.
10+ years of technical experience with PeopleSoft FSCM or HCM 9.2 and related toolsets, including: PeopleTools, PeopleCode, Application Designer, SQL, PS/Query, SQR, Application Engine, Oracle Database 11g or higher.
10+ years of experience with CAPPS Central (or comparable statewide ERP) production and deployment technical support activities for large multi‑agency environments (e.g., more than 100 agencies and multiple hub instances).
8+ years of experience with IT service desk functions and practical knowledge of ITIL framework methodologies and processes.
3+ years of experience providing full support for BOSSDesk or a comparable ITIL‑compliant service desk application, including configuration, administration, and advanced troubleshooting.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

10+ years of experience with software and hardware management industry best practices, including configuration control and lifecycle management.
10+ years of experience supporting legacy statewide financial systems or similar large-scale government financial systems in production environments.
10+ years of experience developing technical specifications and requirements to support IT procurements, including vendor evaluations and solution assessments.

Responsibilities

Perform highly advanced consultative services and technical assistance related to CAPPS Financials modules and processes.
Ensure CAPPS Financials requirements, procedures, development, and testing activities from the Managed Services vendor comply with written procedures, coding standards, and the established System Development Lifecycle (SDLC).
Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards.
Maintain perceivable, operable, understandable, and robust user experiences across CAPPS Financials solutions.
Regularly review content and system changes for accessibility compliance and implement remediation when issues are identified.
Submit and track all WCAG accessibility waivers, including coordinating testing efforts, preparing and submitting waiver requests, actively tracking vendor requests and responses, tracking system coding and configuration updates, and renewing waivers upon expiration.
Provide oversight for functional and technical design walkthroughs, including analyzing financial business processes, reviewing functional designs and technical specifications, evaluating upstream and downstream dependencies, preparing technical scenarios and test cases, assessing designs for performance, security, scalability, maintainability, and data quality impacts, providing concise technical feedback, and supporting design reviews.
Review developed code for compliance with defined financial requirements and standards.
Validate code comparisons and migration objects prior to deployment to ensure adherence to all established coding and configuration standards.
Maintain and support the CAPPS Service Desk application, including product configuration and administrative support, staying current on functionality, ensuring ITIL compliance, ensuring the application remains current with approved configuration changes, performing advanced troubleshooting and root cause analysis, ensuring integration and providing API support, responding to reported incidents, monitoring system stability and performance, maintaining technical documentation, and collaborating with the service desk product vendor.
Assist with data analysis and requested reporting.
Perform highly advanced analysis and participate in special projects and cyclic processes in support of the CAPPS Hub Program, including participating in monthly governance meetings, creating and delivering CAPPS Texas baselines, and conducting quarterly baseline attestations.
Provide Level 2 Service Desk duties, including ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations.
Work in close cooperation and collaboration with a Managed Services vendor responsible for Level 3 support, ensuring timely escalations and resolutions.
Actively respond to and maintain customer ticket requests via the CAPPS Service Desk with accurate, current information and statuses, including interface issues, IP whitelisting, EFT/secure server connectivity, agency transfer files, batch failures, and other related technical tasks.
Perform all duties in accordance with established processes, policies, and procedures, within defined project scope and schedule, and aligned to published milestones, deliverables, and due dates.
Work under minimal supervision, relying on experience and judgment to plan and accomplish goals while adhering to established processes and procedures.
Perform all work in accordance with ITIL principles and practices for ITSM, ITAM, and alignment of IT services with business and financial needs.
Actively participate in Major Incident Management (MIM) processes for P1 and P2 incidents according to module responsibilities.
Participate in Disaster Recovery (DR) and upgrade testing activities, including planning, execution, validation, and documentation.
Deliver presentations at CAPPS User Groups and other stakeholder forums as requested.
Plan, design, develop, implement, support, and maintain information technology security measures to safeguard CAPPS Financials system information.
Participate, as directed, in the annual SOC‑1 attestation audit.
Ensure that enhancements, process changes, and system fixes incorporate security, availability, processing integrity, confidentiality, and privacy considerations throughout design and implementation.
Other duties as assigned.